Assistant Manger

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.  Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.  

• Conducts annual training and development needs assessment
• Work with client closely to launch any new training program without any business disruption
• Accountable for the team of Quality Auditors and own the entire range of Quality Activities
• Participate in the transition tollgate calls to ensure readiness from Knowledge Transfer standpoint
• Ensure Training Plans/ Learning Paths are adhered for all new hires
• Support SOP creations/Update & Exception trackers for all new and stable processes
• Create daily/weekly dashboards on training progress during Knowledge Transfer and share it with internal & external stakeholders
• Create action plan for people missing the SLAs during Pilot stage i.e. post process training completion
• Lead all the Training/Quality/Policy improvement projects

Minimum qualifications

• Any graduate /Post Graduate degree or equivalent with a solid academic record
• Relevant experience in the BPM/ Service Industry, with experience in a Training/Quality, Learning & Development role

• Effective probing skills and analyzing / understanding skills
• Problem solving skills with customer centric approach Demonstrated proficiency Must be able to work on a flexible schedule (including weekend shift)
• Excellent attention to detail.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. 

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.