process developer order To cash

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.  Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.  

Inviting applications for the role of Process Developer, Accounts Receivables

In this role, you will be responsible for daily cash applications, downloading bank statement from bank’s website, sending out invoices to brokers and preparing various reconciliations and reports for the management.

Get along with policyholders, brokers or UW based on the requirement. Balance common mailbox and resolve customer queries.

• Good understanding of Accounts Receivable function
• Review daily wire / lockbox report and provide Cash Application team with payment allocation details for application in Genius. Ensure cash is applied accurately.
• Review the assigned broker accounts and address all the open items with the respective brokerage staff via telephone and/or e-mail.
• Notify brokerage of delinquent balances via monthly broker statements and regularly follow-up on open balances throughout the month to ensure timely collection.
• Provide commentary to Accounts Receivable Supervisor to update status on large, outstanding items for management reporting.
• Notify UW of any booking issues / discrepancies identified and ensure resolution in Genius (e.g. incorrect due dates entered, policy not booked but payment received, incorrect commission amount booked).
• Research and reconcile assigned third party administrator (TPA) accounts and address all open discrepancies. Coordinate with Program Operations Dept and Program Administrators to resolve any open balances.
• Handle the cancellation process, including sending out Notice of Cancellation (NOC) and coordinating with underwriting and brokers.

Minimum qualifications

• Should be a B.Com Graduate
• Prior experience in Order to cash Collections, B2B Collections, Accounts Receivable, Cash application will be advantage
• Excellent communication, interpersonal, verbal and written communication skills
• Proficient in MS office skill

• Knowledge of commonly-used concepts, practices, and procedures in collections and credit environment.
• Ability to balance varied volumes of workloads and to reach targets and deadlines on a timely basis

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. 

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.