Senior Principal Consultant - Service Delivery Manager

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Senior Principal Consultant - Service Delivery Manager

Overview :
We are seeking an experienced Service Delivery Manager

Responsibilities

• Operational Oversight: Provide day-to-day operational oversight, information dissemination, question resolution, and issue management.

• Stakeholder Collaboration: Work with st akeholders and end users to plan, configure systems, and develop solutions that achieve needed objectives .

• System Deployment: Oversee the deployment of programs or systems, coordinating all aspects to ensure smooth implementation.

• KPI Monitoring: Monitor defined Key Performance Indicators (KPIs) across several technologies. Implement action plans when metrics fall below agreed KPIs.

• Customer Education: Ensure customers are educated on tools using available company resources.

• Change Management: Develop and/or validate Change Requests and Business Process Outsourcing (BPOs).

• Asset Management Coordination: Serve as an IT Asset Management Coordinator by managing the delivery process for assets in Altiris.

Qualifications

• Bachelor s degree in Information Technology or related field

• Experience in service delivery management within ITMS or similar environments

• Strong understanding of Workday applications

• Excellent leadership, communication, and interpersonal skills

• Proven ability to manage multiple projects simultaneously

Qualifications we seek in you

Minimum Qualifications / Skills

1. Technical Proficiency: In-depth knowledge of IT infrastructure, cloud services, and Workday applications.

1. Leadership: Ability to lead teams effectively while fostering a collaborative environment.

1. Problem-Solving: Strong analytical skills to identify issues promptly and implement effective solutions.

1. Communication: Excellent verbal and written communication skills for clear interaction with stakeholders at all levels.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X , Facebook , LinkedIn , and YouTube .

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit, paying to apply, or purchasing equipment or training.