M-OM

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Manager, Order Management
In this role, The Order Management Team Leader has the direct management responsibility for planning, organizing, controlling, and coordinating the plan to cash function for assigned accounts. In broad terms, these accountabilities can be categorized as Supply Chain, Customer Collaboration, Revenue Stream, E-Commerce, Diversity, Policy Interpretation, People Development, and Sales Support. Critical indices include Sales Volume, Deduction Volume, Supply Chain Efficiencies, and Customer Payment Plan Efficiency.

Responsibilities
Provide strategic and tactical leadership for the CSCs, focusing on growing volume and revenue while delivering superior customer service.
Build strong business relationships with all internal and external customers.
Ensure effective alignment with Customers exists at all levels.
Provide inspiration and leadership to teams in order to achieve superior business results. Areas of focus include supply chain efficiencies, service levels, productivity, quality management, sales support, and customer support.
Communicate Customer Supply Chain programs, objectives, and expectations to local team and Sales teams. Provide timely and meaningful business assessments to management.
Manage and lead all tactical Supply Chain, Financial, and Order Management activities related to assignment.
Manage and co-lead with Customer Supply Chain Manager all strategic Supply Chain and e-commerce activities.
Understand and have a working knowledge of all systems that team has primary accountability for utilizing.
Orchestrate team Diversity objectives and activities
Foster a culture focused on Innovation, Diversity, and Results.
Ensure team adherence to all Kraft policy and procedures.
Maintain customer and industry expertise to effectively manage account planning.
Lead in recruitment and hiring of new personnel.
Develop and ensure follow through on effective personal Development Plans for all direct reports.
Apply coaching skills to insure successful, empowered team development.
Effectively utilize all cross-functional resources to insure optimum service to internal and external customers.
Provide leadership to team to achieve goals. Provide ongoing feedback regarding progress made against goals.
Qualifications we seek in you
Minimum Qualifications / Skills
College degree preferred.
Relevant business experience in Customer Service Supply Chain, Sales, Logistics, or related functions.
Must demonstrate a high level of managerial ability, including analytical problem-solving skills, planning/decision-making abilities.
Functional knowledge of the credit, collection, and deduction processes.

Preferred Qualifications/ Skills

Ability to maintain focus on key business opportunities and apply necessary resources to accomplish objectives.
Through coaching skills and actions, motivates the team to accomplish goals.
Actively pursue and maintain relationships beyond natural work team in order to identify personal and situational opportunities.
Challenges the status quo and creates an environment that fosters out of the box ideas. Entrepreneurial attitude.
Demonstrates working smart to accomplish assignments. Provides ongoing feedback and works with employees to develop and execute impactful development plans. Jointly identifies and executes developmental moves.
Ensure that impactful development plans are completed leading to personal growth. Believes in continuous learning and taking advantage of new technologies.
Is a valuable contributor on cross-functional teams. Acting as a leader of teams provides clear direction on roles and responsibilities. Fosters a strong sense of purpose. Is inclusionary in reaching out for appropriate cross-functional resources.
Demonstrates a perspective and knowledge base that spans cross-functional areas. Thorough understanding of Customer Service and Sales Organization, strategies, and policies.
Constantly searching for best practices. Views challenges and changes as opportunities. Is a leader in implementing changes.
Works through conflict for win/win outcomes. Consensus builder and facilitator. High self-knowledge.
Demonstrates value of diversity not only in race and gender, but also in style, thought, and culture. Listen to learn. Builds relationships up and down the organization.
Business maturity.
Strong and effective presentation skills.
Strong organizational skills.
Exceptional time management skills.
Effective negotiating skills.
Ability to manage multiple priorities effectively.
Ability to deal with ambiguity and unknowns.
Strong strategic thinker.
Ability to excel within a team environment.
Strong written and verbal communication skills.
Ability to look for creative solutions to business issues.
Ability to utilize technology to work smarter and improve the level of service to internal and external customers.
Ability to understand and comprehend complex procedures.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit, paying to apply, or purchasing equipment or training.