Process Associate - Trust & Safety

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Associate, Trust Safety Customer Care
In this role, you will use market-specific knowledge, signals, and insights to spot and scope scalable solutions to improve the process.
Responsibilities
Review the reported content within agreed turnaround times and standards of quality.
Recognize trends and patterns and escalate issues outside the company policy to the global team.
Respond to customer inquiries and problem escalations.
Provide email support to troubleshoot and resolve issues experienced with client accounts and other technical issues.
Maintain a thorough understanding of client processes and policies.
Reproduce customer issues and escalate product bugs.
Provide excellent customer service to our customers.

Qualifications we seek in you
Minimum Qualifications
Any Graduate (PG an added advantage)
Good work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment.
Must be able to work on a flexible schedule (including weekend shift work)
Preferred Qualifications/ Skills
Effective probing skills and analyzing / understanding skills.
Problem-solving skills with a customer-centric approach
Prior experience in Customer Support / Content Review

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit, paying to apply, or purchasing equipment or training.