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Genpact

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3.8

based on 30.7k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

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2251 Genpact Jobs

Process Developer

Headstrong (GENPACT)

3.8

based on 30.7k Reviews

2-5 years

₹ 1.7 - 6.72L/yr (AmbitionBox estimate)

Gurgaon / Gurugram

1 vacancy

Process Developer

Genpact

posted 12hr ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Quality Assurance Purchase Training Focus Professional Services

+ 3 more

Job Description

Inviting applications for the role of Process Developer - Fraud (Practitioner)

We are looking for candidates for Fraud, Transaction Investigation and Chargeback process with excellent comprehension skills for Australia & New Zealand customers. A confident, diligent professional who focuses on preventing fraud and providing assurance to our customers. Preferred candidates with prior experience in customer solutions, card schemes, servicing. Should be comfortable with rotational week offs.

Responsibilities
Handling Inbound & outbound calls & online applications
Respond to applicant questions & resolve issues.
Operate in compliance with laws & Regulations.
Dealing with complex solution-based calls.
Reading complex & sensitive customer situations and dealing with it accurately.
Consistently Deliver First Class Service.
Exceptional Time management skills.
Assess risks and investigate for fraudulent activity with a keen eye.

Qualification we seek in you
Minimum Qualifications
Knowledge of AUS & NZ Privacy legislation
Previous Fraud/Scheme Chargebacks related experience
Excellent communication skills verbal and written.
Should have sound computer knowledge.
Needs to be good at multitasking.

Preferred Qualifications/ Skills
Displays excellent English oral and written communication skills - using accurate grammar with smooth flow
Displays excellent problem solving and decision-making skills
Proficient computer skills and attention to detail
Significant months of experience in the phone customer service field is desired
Negotiation and analytical skills
High level of integrity
Ability to multi-task

Employment Type: Full Time, Permanent

Read full job description

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What people at Genpact are saying

4.0

Rating based on 5.7k Process Developer reviews

Anonymous · Customer Success, Service & Operations in Noida

Likes

Cannot say..people are good..

Job security - Excellent

Dislikes

Policies are bad. Insurance claims are ver poor. Ca facility is terrible.. In this scorching hot temperature cabs runs with AC off.. Salaries are very low and appraisal as well. No fun activities and no annual parties.