Genpact is Hiring For Manager/Sr. Manager- OTC-Cash Application

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Location- Jaipur

US Shift

Inviting applications for the role of Manager/Sr. Manager -Order to Cash- Cash Application

We are looking for someone with deep understanding of entire order to cash process. In this role, you will be expected to work on strict deadlines, in a fairly high pressure business environment while being a great teammate

Responsibilities

• Lead the Order-to-Cash Process for a global client, leading a team of around 50 employees. Responsibility spreads across Cash Applications, B2B Collections, Billing and Credit Management related sub-processes.
• Handle the functions performance outcome metrics through flawless measurement of accuracy and timeliness metrics. Report-out process matrices, collated from service delivery teams, globally. Take pro-active action to detect dip in process performance and enable quick short-term and long-term solution.
• Lead Client and Internal partners with utmost care, analyzing volumetric information, with a problem-solving attitude. Relationship management is key to succeed in this role.
• Handle people issues through pro-active communication with larger teams, and ensure quick action on people related grievances to run surprise free operations.
• Carry out daily and weekly interactions with client on operational performance, proactively communicate to the customer about process/team status or changes and issues/ risks which may arise in the process or in the team
• Act as 2nd level of critical issue for client and take necessary action to get the resolution, connect with the customer about status and actions taken.
• Take full ownership of the process and operations handled, with transparent but flexible mentality to solve problems to the end customer, rather than just solve immediate deliverables.
• Build awareness within the team on customer priorities to ensure teams are performing with full transparency and agility.

Qualifications we seek in you!

Minimum Qualification

• B.Com Graduation (MBA Finance preferred)
• Meaningful experience in Order to Cash

Preferred Qualifications

• Excellent Knowledge in B2B Collections and Cash Applications
• Relevant team management experience (min 40 people)
• Has SAP experience in managing Cash-applications and Collections.
• Good oral, written communication skills, excellent customer relationship building skills, strong interpersonal and leadership skills; proven ability to analyse and problem seek; ability to detail, plan, market, and execute programs.
• Have previously managed client partners from APAC/China Region.
• Analytics Certification or full-time MBA degree from top institute

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.