Process Developer - Retail Banking (Financial Crime)

Inviting applications for the role of Process Developer - Retail Banking (Financial Crime)
In this role, you have to process execution and documentation. Process execution would entail working on tasks, which are mostly well-defined and routine. Your work area would also require doing data transactions and interaction via calls. As part of operations team, your contribution would also come in form of sharing knowledge and standard methodologies which you follow so that both you and the team gain from each other.
You should be Detail oriented and have shown delivery of high quality output with strong focus on fulfilling customer needs and requirements
Able to balance change with ability to adjust to changes in systems & process readily and are Resilient i.e. balance pressure from a variety of factors and situations.
Responsibilities
In Loan Preparation team, will be responsible for
Executing pre-defined tasks with minimum supervision
Execute transactions and complete the assigned routine tasks within specified time frames and meeting the agreed accuracy levels
Adherence to defined performance level parameters (efficiency, quality etc.)
Sharing standard methodologies and process ideas
Identifies problem through audits or customer feedback.
Qualifications we seek in you
Minimum qualifications
B. Com Or any other equivalent Graduate degree
Prior experience in Dispute/Chargeback/Fraud
Preferred skills
Prior experience in Retail Banking/Mortgage or Finance industry
Prior exp. Preferably in voice
Proficient in written and verbal English interpersonal skills.
Good knowledge of MS Office.
Ability to type between 40-60 words per minute with more than 90% accuracy.
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