Assistant Vice President - Procurement To Pay, Service Delivery Leader

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

As an intelligent operating leader in Genpact, this role is not only high visibility but also one that is bound to have a very high growth potential. You will have a direct reporting to a large portfolio leader and that is why we are looking for a self-starter who is energetic, agile, and can provide direct leadership to operating teams, enabling them to deliver compelling financial outcomes while maximizing productivity.

Managing entire operations of Procure to Pay for different regions like ANZ, Europe, UK&I and North America.

Lead a team of 100 FTEs with different time zone

Hiring and staffing large teams to ensure operations stability

Lead/groom supervisors to ensure all the process activities are completed and SLAs met

Get Involved is customer engagement activities, will be one point of contact for Process owners / Sourcing Leaders / Controllers / Finance Managers

Oversee contractual changes / amendments

Collaborate with transitions team in case of FTE ramp up / scope additions

Drive quality initiatives to bring continuous improvements

Oversee turnover, training for staff, and involving in their development planning

Drive Compliance and putting system/process controls

Closely working with Service delivery leader and sales to manage account P&L

Manage operational performance with regards to Procurement (Vendor Management, Transactional Procurement, Helpdesk, Functional Systems, Invoice Processing & Payments)

Develop and maintain a full working knowledge of AP functions, reports, and client requirements.

Prepare and provide reports to the client as per the agreed frequency (Daily, Weekly, Monthly)

Analyze and assist associates with their workload

Interact with various departments- Sourcing, S2P Systems, Transformation, Finance, and Treasury

Regularly review the performance of the team

Liaise with onshore teams to resolve outstanding issues/ invoices

Diverse activities related to supplier invoices and dealing with supplier queries

Work with Quality team to perform accuracy audits & bridge knowledge related issues

SOP Review, Update, and validation position to handle tough customers. Maintain customer connect through governance rigor and regular customer interaction

Be a key driving force in managing new/existing relationships with a set of valuable clients leading to a healthy P&L

Work closely with client CXO s and process owners, Genpact operating teams, and global relationship managers for key accounts

Develop a strategy for winning and transitioning new deals while running and growing the existing relationships

Be responsible for ensuring the right solution is proposed for new deals, actively participating in the deal process, aiding and enabling robust transitions, delivering

ongoing client satisfaction through consistent high-class service delivery, and thereby ensure high NPS, cross-sell and profitability

Follow a structured road map beyond 18 to 24 months to take on bigger leadership roles for the vertical

Lead the way in implementing new technologies in operations and display a strong executive presence

Manage the delivery of outsourced services to ensure customer satisfaction and increased revenue through client up-sell

Collaborate and work globally with other Genpact business leaders and functional leaders to create and commercialize existing and new product offerings

Take the lead in working with digital teams on introducing breakthrough technology solutions into operations

Leverage lean six sigma framework to drive continuous performance improvement

Implement appropriate mechanisms to identify, understand and escalate performance gaps and/or performance breakthroughs. Develop and implement improvement plans to close performance gaps.

Collaborate in the new deal process including solutioning, pricing, due diligence, transition, and stabilization

Finance Graduate

Exposure in ERP Implementation preferable Oracle Cloud

Global Transition Experience in third party environment

Experience in Process Standardization and Global Transformation projects

Relevant years of diverse operations experience

Intellectual agility and analytical outlook

Collaborative and Influencing skills

Ability to work in a strict deadline and target-oriented environment

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X , Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit, paying to apply, or purchasing equipment or training.