Process Associate - Trust and Safety

Conduct investigations to identify and mitigate online ecommerce risk.

Utilize excellent judgment to make independent decisions regarding complex transactions and customer authentication.

Engage in frequent written and verbal communication with department management, risk analysts, risk engineers, company associates, and third parties.

Ensure productivity and maintain highest quality assurance standards.

Leverages appropriate operational tools and applications to find the data.

Ability to successfully navigate websites.

Understands and adheres to workflow directions, SOPs.

Performs a variety of routine standard tasks in non-voice queues like email, chat etc