Process Associate-Voice + Claims

Transaction processing and making reach out calls to Insured/provider/facility according to standard work & SOP
Prioritize transactions according to detailed guidelines to meet SLA
Plans and prioritizes tasks and work responsibilities to achieve objectives
Comprehending and responding to customer inquiries. Identify, research, and resolve problems.
Assist with/perform other team tasks as the need arises.
Ability to accurately interpret and compile information from a variety of sources and systems
Ensure that turnaround time and quality of the work meets Company service standards
Interact with Onshore /Offshore and customer in a supportive and professional manner via email and on calls
Handle own work in process and support team efforts to ensure that individual, team goals are met.
Maintain key records like working files, email for reference and audit purpose
Handle basic day to day requirements of excel
Qualifications:
Graduation in any stream except B.Tech and Technical Graduation & Law
Essential skills:
Proven experience in international calling, good to have health/disability insurance.
Understanding of HIPAA (PHI/PII)
Excellent English Communication (Both written & verbal)
Proactive communication & High analytical skills with ability to foresee issues and suggest solutions, with impactful data
Displays energy and passion in approaching the job
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing outstanding customer service
Ready to work on stretched working hours
Ability to independently get along with internal and external customers
Customer service focus
Basic Computer knowledge along with typing speed of 40 words/minute
Insurance knowledge
Experience towards direct calling to Insured/ providers/facility
Calling skills with TX >70