Technical Associate - Batch Operations

Manage end of day Batch incidents - partnership with application development and operational support partners

Impact analysis of job abends root case analysis

Manage overall delays to the IM critical milestones, case of failures and notification to downstream teams

Recovery instructions job and/or batch abends (mainframe and distributed)

Communications on incidents greater than severity S5

Continuous focus on identifying and implementing opportunities to drive better efficiencies

Monitor critical milestone completion timelines and track any unexplained deviations

Perform Batch ready for business (RFB) checkouts before start of business day

Setup Batch alerts for new onboardings and fine tune existing ones

Monitor alerts related to abends, long running jobs, platform exceptions including space, CPUs, that may be specific to platforms and application

Develop and maintain Batch run books, review audit trails

Leadership communication Batch status and KPIs

Review job level dependents, resource utilization patter, CPU consumption patterns and devise ways to optimize

Batch time dependencies and white space analysis

Development of Tool strategy - Adoption/In-house development of tools and dashboards

New batch onboardings - process development

Planning, execution, support, collaboration and follow through with actionable related to of DR flips, DR / BCP / Isolation tests

Planning and support for Batch platform related events like Database, Network, Storage, schedulers, other tool version upgrades

Ensure data in Prod and BCP environments are in sync

Review of Temporary Access requests / Get Access entitlements and grant/revoke as appropriate

Support with the setup of Integration and conversion environment for Non-Production

Handle Batch escalations and unresolved issues from within the team, and to external business partners, and engineering teams