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Genpact

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3.9

based on 29.8k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

Top Rated Company for Women - 2024

Top Rated IT/ITES Company - 2024

2532 Genpact Jobs

Management Trainee - HRO

Genpact

3.9

based on 29.8k Reviews

3-7 years

Noida

Management Trainee - HRO

Genpact

posted 16hr ago

Job Role Insights

Flexible timing

Key skills for the job

HRIS Access Points Customer Service Servicenow Analytical Chemistry Zendesk

+ 6 more

Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

We are inviting applications for the role of Management Trainee - HR Helpdesk Specialist

Responsibilities

The HR Helpdesk Specialist provides first-level support to employees through email, handling a variety of HR-related inquiries and issues. This role requires excellent written communication skills, the ability to troubleshoot and resolve HRO-related queries, and a commitment to delivering exceptional service. The specialist will assist employees with USC – HR policies, benefits, payroll, onboarding, and other HR functions, ensuring a seamless and positive experience for all employees.

• Email Support:

Manage and respond to HR-related queries submitted via email tickets. Provide clear, accurate, and timely responses to employee questions about HR processes, policies, and procedures.

• Ticket Management:

Monitor and prioritize incoming tickets. Ensure all queries are addressed within SLA (Service Level Agreement) times and escalate more complex issues to the appropriate HR team members as needed.

• Documentation:

Maintain detailed records of all interactions, responses, and resolutions in the HR ticketing system. Ensure proper tracking of recurring issues and contribute to improving helpdesk documentation.

• Employee Support:

Provide guidance on a range of HR topics such as employee benefits, payroll, leaves of absence, performance management, and general HR policies.

• Collaboration:

Collaborate with other HR teams (e.g., payroll, recruitment, benefits) to resolve more complex or cross-functional queries or re-assigning tickets to tier 2 or level 3.

• Knowledge Base Management:

Regularly update and contribute to the HR helpdesk knowledge base, ensuring that employees have access to up-to-date self-service resources.

Qualifications:

Bachelor’s degree in Human Resources, Business Administration, or a related field (or equivalent experience).
At least 1-2 years of experience in an HR helpdesk, customer service, or administrative role, with a focus on handling emails and written communication.
o Excellent written communication skills with attention to detail and clarity.
o Strong problem-solving abilities and analytical thinking.
o Proficient in HRIS (Human Resource Information System), ticketing systems (e.g., ServiceNow, Zendesk), and Microsoft Office Suite.
o Ability to prioritize tasks and manage time effectively.
o Strong customer service orientation with a focus on employee satisfaction.
o Knowledge of HR processes, policies, and basic labor laws is a plus – USC/UK/India.
o Empathetic and patient, with a genuine desire to help others.
o Team player with a collaborative mindset.
o Organized and able to manage multiple tickets at once in a fast-paced environment.
o High level of professionalism and confidentiality when dealing with sensitive information.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Furthermore, please do note thatGenpact does not charge fees to process job applications and applicants are notrequired to pay to participate in our hiring process in any other way. Examplesof such scams include purchasing a 'starter kit,' paying to apply, orpurchasing equipment or training.

Employment Type: Full Time, Permanent

Read full job description

Prepare for Management Trainee HR roles with real interview advice

People are getting interviews at Genpact through

(based on 2.1k Genpact interviews)

Job Portal

Referral

Walkin

Company Website

Campus Placement

Recruitment Consultant

43%

13%

11%

16% candidates got the interview through other sources.

High Confidence

What people at Genpact are saying

2.0

Rating based on 1 Management Trainee HR review

Anonymous · Operations in Hyderabad/Secunderabad

Likes

Management don't have the proper planning To my current project

Dislikes

Don't have the particular timings

Read 1 review

Management Trainee HR salary at Genpact

reported by 13 employees with 4-10 years exp.

₹5 L/yr - ₹7 L/yr

18% less than the average Management Trainee HR Salary in India

View more details

What Genpact employees are saying about work life

based on 29.9k employees

61%

84%

69%

58%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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Genpact Noida Office Location

View all

Noida (1)

Noida Office

Noida: Unitech Info Park, Tower 8, Plot No. 20 & 21, Sector – 135, Noida - 201301, Uttar Pradesh. Noida
201301