Process Developer - Sales Administration - Pre Invoice

Handling customer/sales requests
Providing information to customers via e-mails/phone
Ensure resolution to customer requests for any queries on Contracts/order status and billing/invoicing corrections.
Updating ERP regarding customer details, order details, supplies, pricing etc.
Follow-up on pending items with Logistics / Supply chain team for order delivery status
Gathering information from logistics partners and informing customers regarding availability and deliveries
Coordinating with shipping facilities to get the product shipped to customer.
Coordinating with carrier team to obtain periodic status of the load (pickup / in transit / delivery)
Coordinating with demand control team to obtain availability dates of short / unavailable items on customer s order
Coordinating with customers to obtain substitutes (replacement items) of unavailable items, and share availability dates
Order track and trace when shipped out of the shipping facility, and share real time updates with the customer
Offering resolutions for internal updating requests credit/ debit notes, reimbursements, etc.
Building a relation with clients and sales representatives and becoming a point-of-contact for Customer / Sales inquiries
Coordinate (phone / emails) with Service technicians, Logistics teams, and Sales to ensure the right delivery, installation, and confirmation to customers for the orders placed
Checking and solving potential issues between client purchase orders (PO) and system information;
Communicating with the warehouse and forwarders and efficiently manage the delivery process to ensure return of goods to the final recipient
Preparing the relevant documents for the orders (export, transport, customs)

Qualifications we seek in you
Minimum Qualifications / Skills
University graduate
Industry Experience - Services or hi-tech industry
Process/Domain Experience
o Order Management (Entry/Amendment)
o Quote to cash process and sales administration
o Coordination with Logistics / Supply chain teams
o Dispute Management
o Pre-Sales Post-Sales Support
Other Preferences
o Knowledge on Logistics Returns, Allocations, Material management, Contract Management, Credit Debit, Warehouse follow up, Inbound Outbound Accrual Freight Report, Consolidated reports for logistics
o Project based billing collation and computation Experience of Managing and administering contracts
o Understanding of general leasing
o Prior experience in an outsourced provider environment supporting clients with a B2B business model in the Consumer/Office/Business Electronics industry.
o Very Good communication skills in English (both oral and written) essential, especially for the positions in Dispute/Query management and Resolution and Logistics
o Prior experience of using
o ICAN
o SYNAPSE
o IBMI - Greenscreen
o Salesforce
o Vendor tools - MS, CCW/R,

Preferred Qualifications/ Skills
Ability to learn quickly
SAP experience is an asset