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Business Analyst
3-5 years
₹ 4.5 - 9.32L/yr (AmbitionBox estimate)
Gurgaon / Gurugram
1 vacancy
Business Analyst
Genpact
posted 6hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Handle all aspects of the dispute process in compliance with established card network mandates , federal and state rules and regulations.
- Review, research and initiat e dispute inquiries from cardholders, financial institutions, and internal departments for the client .
- Ensure compliance with all federal and state regulations to resolv e billing errors (including all aspects of R eg E and Z) .
- Handle Omni Channel inquiries from cardholders , financial institutions , and internal departments regarding disputes within established SLAs.
- T imely escalat ion a s required to the appropriate resource issues that are unable to be resolved by the agent .
- Handles/resolves non-posted items, retrieval projects and authorization chargebacks.
- Meets the standards of the job, such as KPIs, quality standards , and adherence to schedule.
- Other related duties assigned as needed .
- Any graduate or post graduate .
- Ability to deescalate/ de-risk customer complaints and escalations originating from less tenured associates.
- Knowledge of pre-arbitration and arbitration process as related to card chargebacks.
- Flexibility of shifts and to work overtime hours as per business requirements.
- E xcellent customer service skills that build high levels of customer satisfaction .
- Effective verbal and written communication skills .
- PC knowledge and MS Office applications .
- Detail-oriented with good organizational skills .
- Ability to manage multiple tasks in a fast-paced environment .
- Ability to work both independently and in a team environment .
- Ability to maintain confidentiality .
- Three to five years of call center, fraud, or banking experience .
- Knowledge of card networks (Visa, Mastercard, D i scover, AMEX, etc ) operating rules and regulations and federal and state regulations .
- Knowledge of processes and procedures that affect credit, debit and pre-paid debit dispute processing .
Employment Type: Full Time, Permanent
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Rating based on 498 Business Analyst
reviews
Anonymous · Banking Operations
in Gurgaon / Gurugram
Job security
To much politics and promotion and appraisal is none No appreciation for hard working employees Canteen price are very high Cab facility are worst No night allowance Notice period are to long and no buyout option
Read 498 reviewsBusiness Analyst salary at Genpact
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Genpact Gurgaon / Gurugram Office Location
122002
