Senior Associate

Investigate suspicious activity and abnormal customer behavior stemming from alerts generated from the fraud detection systems and controls. This includes out of pattern card spend or anomalous account activities.
Perform a reasonable investigation on alerts using all tools available to decision a review in a timely manner per designated SLA s
Sufficiently document the steps taken during the review and decision rationale, along with supporting documentation used in the review
Complete understanding of policy and procedures and familiarity with fraud investigation and case management tools
Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends
Adaptability to learn new processes, concepts and skills and an eye for detail
Consistently achieve/exceed quality standards for investigations
Participate in ad hoc projects/assignments as necessary
Client interactions via training, conference calls, emails, etc.

Qualifications
Minimum qualifications

Graduate Any Stream
Experience with Microsoft Office/ Google suite

Preferred qualifications

Required relevant experience working on Fraud Detection/Mitigation for financial institutions
Working knowledge of Claims/Disputes/Chargeback will be an advantage
Excellent communication skills (English) and an ability to compose a grammatically correct, concise and accurate written response
Good interpersonal skills, with the ability to communicate transactional issues correctly and clearly to both internal and external customers
Basic knowledge of Banking Industry & Regulatory Environment including but not limited to Regulations CC, D, E & Z and Red Flags Rule, FCRA, etc.
Ability to articulate research findings and detail them out as per need