Manager- E360 Support

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. and we have fun doing it Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI

Inviting applications for the role of Manager- E360 Support

In this role, you will be responsible to manage and support applications across AWS, ETL processes, Power BI (PBI), and ServiceNow platforms. This role involves overseeing daily operations, troubleshooting technical issues, optimizing performance, and ensuring the smooth functioning of these critical applications. You must have hands-on experience with AWS services, ETL workflows, Power BI reports, and ServiceNow configurations, coupled with strong leadership and communication skills.
You must be curious and courageous to challenge the status quo with an eye for detail.
You should be comfortable working with cross functional teams.
Responsibilities:
AWS Support: Manage AWS-based applications, optimize performance, Jobs Monitoring, troubleshoot issues, and ensure cost efficiency.
ETL Management: Oversee ETL pipelines, resolve data integration issues, and ensure data accuracy and performance.
Power BI Support: Troubleshoot and optimize Power BI reports and dashboards, ensuring accurate and timely data for end-users.
ServiceNow Support: Manage and Administer ServiceNow Customer application and platform, troubleshoot incidents, and support configuration/customization efforts,
Leadership: Lead and mentor a team of support engineers, ensuring efficient incident management and process improvements.
Documentation & Reporting: Maintain detailed documentation and provide regular performance and incident reports.

Qualifications we seek in you
Minimum Qualifications
Relevant years of experience in application support, with a focus on AWS, ETL, Power BI, and ServiceNow.
Proficient in AWS services, ETL tools, Power BI reporting, and ServiceNow administration.
Strong leadership, communication, and problem-solving skills.
Familiarity with ITIL best practices and incident management processes.
Graduate, preferably BE/BTech/B.Sc-IT/BCA
Excellent communication and analytical skills
Proven track record of collaborating with cross-functional groups to produce results

Preferred Qualifications/ Skills
Must be flexible with work timings.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit, paying to apply, or purchasing equipment or training