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Ahmedabad Virtual Drive For Customer service_Non Voice on 7th March'25

Ahmedabad

1 vacancy

Ahmedabad Virtual Drive For Customer service_Non Voice on 7th March'25

Genpact

posted 17hr ago

Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.


Mega Virtual Drive for Customer Service: Non-Voice roles -English Language on 7th March 2025 (Friday) || Ahmedabad Location


Date: 7-March-2025 (Friday)

MS Teams meeting ID: 454 562 363 484

MS Teams Passcode: US6DV3B7

Time: 12:00 PM - 2:00 PM

Job Location: Ahmedabad (Work from office)

Shifts: Flexible with any shift


Responsibilities
•    Respond to customer queries and customer's concern
•    Provide support for data collection to enable Recovery of the account for end user.
•    Maintain a deep understanding of client process and policies
•    Reproduce customer issues and escalate product bugs
•    Provide excellent customer service to our customers
•    You should be responsible to exhibit capacity for critical thinking and analysis.
•    Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment


Qualifications we seek in you
Minimum qualifications
•   Graduate (Any Discipline except law)
•   Freshers are eligible
•   Fluency in English language is mandatory



Preferred qualifications
•    Effective probing skills and analyzing / understanding skills
•    Analytical skills with customer centric approach 
•    Excellent proficiency with written English and with neutral English accent
•    You should be able to work on a flexible schedule (including weekend shift)


Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.


**Note: Please keep your E-Aadhar card handy while appearing for interview.


Employment Type: Full Time, Permanent

Read full job description

Genpact Interview Questions & Tips

Prepare for Genpact Customer Service roles with real interview advice

Top Genpact Customer Service Interview Questions

Q1. How will you explain a red colour (or any colour) to a person who is blind since his or her birth?
Q2. What is RTR? What is depreciation?types of depreciation and also journal entries
Q3. What are the Financial statements
View all 1.5k questions

What people at Genpact are saying

4.3
 Rating based on 4 Customer Service reviews

Likes

Work life balance

  • Job security - Good
  • +1 more
Dislikes

But tp survive money is important this company seems growing at upper level only

  • Salary - Poor
  • +2 more
Read 4 Customer Service reviews

Customer Service salary at Genpact

reported by 7 employees
₹2.5 L/yr - ₹7.6 L/yr
64% more than the average Customer Service Salary in India
View more details

What Genpact employees are saying about work life

based on 31.6k employees
60%
84%
70%
58%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Genpact Benefits

Work From Home
Job Training
Soft Skill Training
Cafeteria
Health Insurance
Team Outings +6 more
View more benefits

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