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Senior Data Analyst
Genesys
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Work in an agile environment, partnering with a team of technologists, constantly delivering and iterating on analytical solutions.
- Interface with our Data Consumers becoming a trusted partner, delivering complete data solutions while prioritizing and providing status updates to the team commitments to those business partners as well as Leadership.
- Partner with Data Engineering to enable the right data needed for insights as well as working to establish data quality analytics including data profiling.
- Own the design, development, and maintenance of Tableau dashboards and analytics that drive key business decisions.
- Use your excellent verbal and written communication skills, including the ability to effectively collaborate with technical(engineering) and non-technical (business)people, to tease out and document business requirements and outcomes.
- 5+ years of experience in, analytics, business intelligence, data architecture, including data modeling (logical physical), data visualization, data warehousing, and analytical enablement, including data preparation and basic data transformations.
- 5+ years of business experience, with demonstrated project management, product management or managerial skills.
- 5+ years of experience reviewing and writing technical business requirements in relation to insights, effective data visualization, data management, metrics/KPIs or software development projects.
- 5+ years of experience in supporting marketing, finance, operational, or management data and insights as a data analyst with a keen ability to quickly evaluate and understand a diverse set of data to rapidly add value with data at Genesys.
- Experience in writing and understanding complex SQL queries to solve different business analytical problems.
- Track record of delivering reliable and performant Tableau dashboards.
- Strong knowledge of project program management techniques and tools as well as product owner experience (Agile/Scrum Master/Product Owner certification preferred, experience with Atlassian Suite: Jira, Compass, etc. preferred).
- Strong empathy for customers and the ability to think and design from the customers perspective with a strong ability to find the 80/20 solution when necessary.
- Excellent communication (verbal and written) and interpersonal skills and an ability to effectively communicate with both business and technical teams.
- Bachelor s degree in the field of business, computer science or similar area or equivalent work experience
- Salesforce or other CRM experience
- PMP or equivalent
Employment Type: Full Time, Permanent
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