Area General Manager - Operations - Data Centre

AREA GENERAL MANAGER

Job Summary

The purpose of this position is to lead the day to day delivery of the assigned portfolio of accounts. This incorporates driving rapid sustainable growth, statutory compliance and governance, the management and development of staff (operational, sales, contract support and management), the continual development of our customers base and full operational responsibility of the assigned portfolio of accounts.

Key Responsibilities

Strategic Planning and Review

• Exploit all opportunities of strategic development of the portfolio, deliver increased turnover and profitability, increase additional services and projects and renew all contracts/tenders

Financial & Asset Management

• Take appropriate actions indicated by variances to ensure revenue, operating profit, working capital and booking targets are met and continually improved upon without compromising exceptional service standard or customer relationship

Operational Management

• Provide leadership with full responsibility of profit & loss including development of contract financial planning for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded
• Communicate and implement business policies and processes within the contract for various portfolio of accounts effectively
• Ensure fair treatment of suppliers at all time, professional supplier management and arbitration of disputes
• Work closely with procurement team to ensure maximum use of preferred suppliers and robust back to back contracts, performance focused contracts are in place with contract duration by leveraging maximum value
• Optimize staffing structure operates across contracts and balance cost reduction without compromising delivery of excellent service. Staffing structure should be robust to support peaks and troughs in workload, disaster recovery and promote leveraging expertise across the portfolio of accounts

Business Development and Marketing

• Support the sales process through solutions development, participate in presentation and consultation meetings, host visits and support mobilization of new accounts or demobilization of exit account

Customer Relations

• Represent CBRE in a professional and credible manner to customers and the public
• Build and develop high-level customer relationship with both existing and potential customers through fully understanding of their needs and demands
• Focus on delivering excellent service level are maintained at times
• Is contactable and responsive to customers at times

Quality and Safety Management

• Monitor and identify areas of improvement as a matter of course
• Create a culture of exceptional quality and innovation
• Set an example of exceptional standard in all activities, language and communication
• Identify and act on safety trends and reports to create intervention to protect business, our people and drive continuous safety improvement
• Ensure mandatory processes are in place, and are compliant including but not limited to; line management auditing, HOP auditing, business unit QSHE objective and tracking, H&S scenario training and investigation

People Management

• Ensure the team has the skills and motivation to perform their roles to the bets of their abilities. All staff must attend the company induction day and all mandatory trainings
• Is constantly visible and accessible to the team
• Ensure all staff are appraised annually and all managers are formally trained in the CBRE appraisal process and staff development plans are in place
• Build a robust succession plan for the business unit by engaging Talent Management team as talent retention strategies
• Build and encourage a culture of reward and recognition within the business unit

Required Knowledge and Skills:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMMUNICATION SKILLS

Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public group. Ability to motivate and negotiate effectively with key talents, top management and client group to take desired actions.

REASONING ABILITY

Ability to solve advanced problem and deal with a variety of options in complex situations. Require expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sale environment. Draw upon the analysis of others and make recommendation that have direct impact to the company

FINANCIAL KNOWLEDGE

Require in-depth knowledge of financial terms and principles. Review complex financial/business analysis and reports. Ability to analyze the most complete business/financial data and develop innovative solutions. Develop and implement financial policies and procedures. Oversea and approve business unit budget

OTHER SKILLS and/or ABILITIES

Intermediate experience with Microsoft Office Suite. Must have a strong command of the English language and excel in the areas of spelling, grammar and punctuation

Proven track record in senior management role which has included responsibility of services, culture, people and business growth preferably with technical and or hard services

Highly developed interpersonal skill, enthused by fast paced, high growth environment

Self-starter, confident, composed and result focused

Ability to balance strategic thinking with tactical delivery of client satisfaction

Ability to gain trust and support of top-level management and key client decision makers

Ability to manage conflict and crisis situations effectively

Experience in Government projects will have an added advantage

Qualifications and Education:

Master or bachelors degree and a minimum of 10 years of experience and industry knowledge in Data Centre facilities management, building services and projects.

Willing to work on any schedule depending on business needs

Interested candidates may please share updated resume to sony.john1@cbre.com with Subject line stating "AGM - Data Centre followed by Name"