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Associate Business Operation Analyst
Gen Digital
posted 26d ago
Job Role Insights
Flexible timing
Job Description
The Associate Business Operations Analyst protects the profitability of the organization by providing world-class service support and 100% accuracy in member fulfilment . This role will consist of customer requests that require manual intervention and delivery of services while following strict PCI guidelines and meeting established service level agreement.
Responsibilities to include processing the removal of member information located within several brokers within the established service level agreement while upholding Gen s guiding principles This role ensures account processing is completed and documented within approved company performance guidelines and systems while striving to uphold Gen s guiding principles of loyalty, integrity, empathy, leadership, ownership, collaboration, and knowledge.
What You Will Do in This Role
- Manage translation and advancement of incoming member request within strict SLAs.
- Follow established procedures ensuring accurate account processing for opt-out of members information from respective data brokers
- Respond in a timely and effective manner to member request/queries in the SFDC tool
- Identify , analyze , and interpret trends or patterns in complex data brokers opt-out pattern
- Display ability to perform in a consistent, reliable, dependable, and responsive manner with minimal supervision
- Able to identify and report patters in system and process deviations to management
- Remain updated with changing products, services, and marketing promotions
- Display adaptability to programs and policies
- Display sound problem-solving and deductive reasoning skills
- Display analytical thinking, organizational skills, and multi-tasking capabilities
- To ensure that you can achieve, you are expected to always be up to date with Gen policies and procedures and the functionality of our products. We also expect you to show the highest commitment to our customers and the Gen brand.
- You may manage or participate in projects where required . Advice on training needs (product-related or otherwise) when necessary. Liaise with other regional departments to respond to queries and work with other company departments to resolve process issues.
What You ll Need to be Successful in this Role
- High School Diploma, bachelor s degree preferred
- Min. 1 - 2 years Customer Service experience
- Strong proficiency with MS Office Suite, including Excel, Word, PowerPoint, Salesforce CRM or similar preferred.
- Self-directed and self-motivated - able to work independently on a variety of tasks.
- Must be well organized and able to effectively manage own time
- Must possess excellent communication skills, including verbal, written, interpersonal and coaching
- Ability and desire to multitask and function in a fast-paced support environment
- Demonstrated ability to think critically and analyze and interpret data independently
- Sense of urgency in performance of duties
- Interpersonal skills that promote collaboration and productivity
- Effective and efficient written and oral communication skills.
- Ability to protect all forms of highly confidential and proprietary business information and ability to maintain the highest standards of privacy and security.
- Ability to follow and abide by all information and security policies and practices.
Employment Type: Full Time, Permanent
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based on 10 employees
Flexible timing
Monday to Friday
No travel
Gen Digital Benefits
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