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Client Success Specialist, GDM
Gartner
posted 18d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
The Client Success Specialist provides world-class, omni-channel support to our clients (software marketers and business leaders). This role is ideal for an all-star customer service professional who will support our Client Success Account Managers and our clients. As a member of the Client Success team, you will resolve incoming support tickets while ensuring all client needs are met with both speed and empathy.
Static Shift Timings:
- Shift: 2:00 PM IST - 11:00 PM IST (4:30 AM EST - 1:30 PM EST)
What you will do :
- Resolve incoming support tickets in a timely and efficient manner.
- Address client needs while maintaining relationships with key accounts via phone and email.
- Update and maintain account information and content for existing clients.
- Accurately create reports on a daily, monthly, and quarterly basis for some of our larger high-potential accounts.
- Identify underspending vendors provide value leading to increased vendor investment
- Manage Basic Vendor support requests to aid in the upgrade process
- Take ownership in your training and development by being proactive, asking questions and identifying areas for growth.
- Collaborate with internal colleagues to maximize the value Gartner delivers to clients and achieve team targets and goals.
- Execute key workflows such as client onboarding to set vendors up for long-term success.
What you will need :
- Bachelor s Degree from an institute of repute.
- 6 months to 2 years of relevant sales or customer support experience.
- Excellent communication skills, verbal and written with a high-level professionalism.
- Strong organizational and time management skills, with ability to multitask.
- Enthusiasm for helping and educating others.
- Interest in marketing, business and technology
Employment Type: Full Time, Permanent
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People are getting interviews at Gartner through
People are getting interviews through
(based on 56 Gartner interviews)
Job Portal
Referral
Company Website
Campus Placement
Walkin
32%
14%
9%
7%
2%
36% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Gartner are saying
Rating based on 2 Client Success Specialist
reviews
Anonymous · Sales Support & Operations
in Gurgaon / Gurugram
Likes
Salary is the only good part about the company
Dislikes
Literally everything else. Not worth investing your time here.
Read 2 reviewsClient Success Specialist salary at Gartner
reported by
5
employees
with 4-8
years exp.
₹7
L/yr - ₹7.3
L/yr
13%
less
than the average Client Success Specialist Salary in India
View more details
What Gartner employees are saying about work life
based on 508 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Gartner Benefits
Submitted by Company
Gartner WellBeing Fund Office Perks Gartner Gives Charity Match Crèche benefit for parents
Submitted by Employees
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