Technical Support : Assisting in providing technical support to end-users, troubleshooting hardware and software issues, and resolving technical problems under the guidance of IT staff . System Administration : Assisting with system administration tasks, such as user account management, network configurations, and software installations . Help Desk Operations : Responding to user inquiries and requests through the IT help desk, logging tickets, and providing timely resolutions or escalations . IT Projects : Contributing to ongoing IT projects, which may include system upgrades, software implementations, or network enhancements . Data Management : Assisting with data backup, storage management, and data security measures .