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Senior Solutions Engineer
Gainsight Software
posted 1d ago
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Flexible timing
Key skills for the job
Job Description
About The
Role :
We are ranked #1 on Glassdoors 2023 Best Place to Work List
Heres why. At Gainsight, our mission is to be living proof you can win in business while being human-first. Our industry-leading platform helps companies of all sizes and industries build durable businesses
Gainsight offers a powerful set of customer success, product, and community engagement solutions that enable businesses to scale efficiently, create alignment, and have a holistic view of their customersâ"”all of which help increase product adoption, prevent churn, and grow renewals and expansions
Our software is used by hundreds of companies, including nearly 200 publicly traded organizations and industry leaders such as GE Digital, SAP Concur, and Box
We have offices in the US, UK, Netherlands, Israel, Japan, and India. Gainsight joined the Vista Equity Partners portfolio in 2020
In 2021, we won their Excellence in Engineering award in recognition of our product and engineering advancements. Gainsight has also been named one of the top 100 private cloud companies in the world by Forbes, one of the fastest-growing private companies in America by Inc
Magazine, and one of 20 Great Workplaces in Tech by Fortune Magazine. With diversity and inclusion at the forefront of our values, we promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age. As a senior solutions engineer, youll be a technical consultant working closely with new and existing Gainsight clients to ensure their usage of Gainsight follows best practices, maximizes adoption, and plans for scalability
Youll be a key technical and business consultant responsible for expanding the depth and breadth of Gainsight with your customers to ensure long-term success
From a business standpoint, youll help clients define and implement best practices around customer success solutions
From a technical standpoint, youll ensure their Gainsight instance is configured following best practices and reduces technical debt
This position requires a mixture of project management, organizational, problem-solving, advisory, and technical skills
The ideal candidate will be comfortable interacting with customers, leading projects, and driving outcomes. What Youll Do
Work independently or as part of a small team to implement new customers and set them on a journey for success and scalability with the Gainsight product
Assist existing customers with enhancing or expanding their current implementation of Gainsight
Lead business and technical design workshops around our customers Customer Success processes and create scalable, sustainable solutions following Gainsight best practices
Responsible for ensuring scalability of solutions and reducing customer technical debt
Drive Client Outcomes Monitor product adoption, customer habits, and configuration iterations
Be responsible for tracking and reporting your hours and achieving a utilization target
What We're Looking For
Hands-on 5+ years of recent Professional Services/Enterprise Product Implementation or related experience is required, SaaS experience is preferred
Solid technical skills and aptitude are required
Technical areas such as CRM, relational databases, data integration processes (querying, joining, and transforming large complex datasets), Salesforce.com, and various SaaS platforms are considered relevant
3+ years of experience working in a Customer Success role (CSM, CS Ops, etc.), preferably using Gainsight as a Customer Success Platform. Sound interpersonal and presentation skills with strong verbal and written communication
Ability to work and stay connected with various internal and external cross-functional teams
Ability to multi-task in a high-volume work environment and meet multiple deadlines
Existing GS Admin experience not required but considered a significant benefit to those applying. Additional Skills
Passion for Gainsight Values of Golden Rule, Success for All, Childlike Joy, Shoshin, and Stay Thirsty, My Friend
Thrive in a fast paced environment with ability to prioritize and multi-task
Resourcefulness, creativity and strategic thinking for troubleshooting problems
Self-motivated and directed; Fast learner
Strong English communication and documentation skills
Ability to work in a dynamic environment in which the requirements are not always well defined and priorities change frequently
Strong attention to detail and documentation
Comfortable in supporting and working with global customers across many time zones
Why Youll Love It Here
Your job shouldnt stand in the way of your happinessâ"”it should be a path to achieve it
At Gainsight, were passionate about achieving our goalsâ"”at the office and everywhereâ"”and we work every day to create an environment that nurtures our best selves. Gainsters love working here for several reasons
Here are a few:
Our Core Values:We are guided by our values on our mission to be living proof you can win in business while being human-first
Learn more here. Our CEO:With a 99% approval rating on Glassdoor, Nick Mehta is one of the most beloved CEOs in Silicon Valley. Our Growth Opportunities:From mentoring to career development opportunities, were passionate about helping our Gainsters learn, grow and thrive. Our Teammate Resource Groups:A huge source of pride for Gainsight, these groups are on a mission to put our values into action and make Gainsight a great place to work for all. Our Wellness Priorities:Monthly Recharge Days that re-energize us. Our Parody Videos:No explanation needed
Just watch them here!
About The
Role :
Summary
By joining the Gainsight team, youll have a unique opportunity to make your mark at a truly human-first company and have loads of fun doing it
Come join us!
Role :
We are ranked #1 on Glassdoors 2023 Best Place to Work List
Heres why.
Gainsight offers a powerful set of customer success, product, and community engagement solutions that enable businesses to scale efficiently, create alignment, and have a holistic view of their customersâ"”all of which help increase product adoption, prevent churn, and grow renewals and expansions
Our software is used by hundreds of companies, including nearly 200 publicly traded organizations and industry leaders such as GE Digital, SAP Concur, and Box
We have offices in the US, UK, Netherlands, Israel, Japan, and India.
In 2021, we won their Excellence in Engineering award in recognition of our product and engineering advancements.
Magazine, and one of 20 Great Workplaces in Tech by Fortune Magazine.
Youll be a key technical and business consultant responsible for expanding the depth and breadth of Gainsight with your customers to ensure long-term success
From a business standpoint, youll help clients define and implement best practices around customer success solutions
From a technical standpoint, youll ensure their Gainsight instance is configured following best practices and reduces technical debt
This position requires a mixture of project management, organizational, problem-solving, advisory, and technical skills
The ideal candidate will be comfortable interacting with customers, leading projects, and driving outcomes.
Work independently or as part of a small team to implement new customers and set them on a journey for success and scalability with the Gainsight product
Assist existing customers with enhancing or expanding their current implementation of Gainsight
Lead business and technical design workshops around our customers Customer Success processes and create scalable, sustainable solutions following Gainsight best practices
Responsible for ensuring scalability of solutions and reducing customer technical debt
Drive Client Outcomes Monitor product adoption, customer habits, and configuration iterations
Be responsible for tracking and reporting your hours and achieving a utilization target
What We're Looking For
Hands-on 5+ years of recent Professional Services/Enterprise Product Implementation or related experience is required, SaaS experience is preferred
Solid technical skills and aptitude are required
Technical areas such as CRM, relational databases, data integration processes (querying, joining, and transforming large complex datasets), Salesforce.com, and various SaaS platforms are considered relevant
3+ years of experience working in a Customer Success role (CSM, CS Ops, etc.), preferably using Gainsight as a Customer Success Platform.
Ability to work and stay connected with various internal and external cross-functional teams
Ability to multi-task in a high-volume work environment and meet multiple deadlines
Existing GS Admin experience not required but considered a significant benefit to those applying.
Passion for Gainsight Values of Golden Rule, Success for All, Childlike Joy, Shoshin, and Stay Thirsty, My Friend
Thrive in a fast paced environment with ability to prioritize and multi-task
Resourcefulness, creativity and strategic thinking for troubleshooting problems
Self-motivated and directed; Fast learner
Strong English communication and documentation skills
Ability to work in a dynamic environment in which the requirements are not always well defined and priorities change frequently
Strong attention to detail and documentation
Comfortable in supporting and working with global customers across many time zones
Why Youll Love It Here
Your job shouldnt stand in the way of your happinessâ"”it should be a path to achieve it
At Gainsight, were passionate about achieving our goalsâ"”at the office and everywhereâ"”and we work every day to create an environment that nurtures our best selves.
Here are a few:
Our Core Values:We are guided by our values on our mission to be living proof you can win in business while being human-first
Learn more here.
Just watch them here!
About The
Role :
Summary
By joining the Gainsight team, youll have a unique opportunity to make your mark at a truly human-first company and have loads of fun doing it
Come join us!
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Senior Solution Engineer roles with real interview advice
What people at Gainsight Software are saying
Rating based on 1 Senior Solution Engineer
review
Anonymous · Production, Manufacturing & Engineering
in Hyderabad / Secunderabad
Likes
Work environment and flexible timings , employee benfits
- Salary - Excellent
+6 more
Dislikes
Nothing we can dislike about the company . At the end of the day employee will find it as super happy environment to work
What Gainsight Software employees are saying about work life
based on 16 employees
Flexible timing
Monday to Friday
No travel
Gainsight Software Benefits
View more benefits
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