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44 CIAR Software Solutions Jobs

Implementation Engineer

2-5 years

Chennai

Implementation Engineer

CIAR Software Solutions

posted 1d ago

Job Role Insights

Flexible timing

Job Description

Skills:.

Client Relations, Customer Relationship Management (CRM), Software Implementation, Implementation, Deployment, Software As A Service (SaaS),

Greetings from CIARSS..
  • Implementation JD

    About the job

    As a SaaS Product Implementation Specialist, you will play a crucial role in ensuring the successful onboarding and implementation of our Software as a Service (SaaS) products for clients

    You will collaborate with cross-functional teams, including sales, customer success, and product development, to deliver seamless and efficient implementations

    Your primary focus will be understanding client requirements, configuring the software, providing training, and offering ongoing support to ensure clients derive maximum value from our SaaS solutions.

  • Key Responsibilities



    Client Onboarding:

    Work closely with the sales team to gather client requirements and expectations.
  • Develop and maintain a detailed understanding of the SaaS product's features and functionalities.
  • Configuration And Customization

    Configure the SaaS product according to client specifications.
  • Collaborate with the product development team to address any customization needs.
  • Training And Documentation

    Conduct training sessions for clients on how to effectively use the SaaS product.
  • Create and update user documentation, training materials, and knowledge base articles.
  • Support And Issue Resolution

    Serve as a primary point of contact for clients during the implementation phase.
  • Troubleshoot and resolve any issues that arise during the implementation process.
  • Collaboration With Cross-Functional Teams

    Work closely with sales, customer success, and product development teams to ensure a smooth handover from sales to implementation and ongoing support.
  • Feedback Collection

    Gather client feedback during and after the implementation process to improve processes and enhance the product.
  • Project Management

    Manage multiple implementations simultaneously, ensuring timely completion and high client satisfaction.
  • Qualifications

    Bachelor's degree in a relevant field.
  • Proven experience in SaaS product implementation or a similar role.
  • Strong understanding of SaaS products and cloud technologies.
  • Excellent project management and organizational skills.
  • Effective communication and interpersonal skills.
  • Ability to troubleshoot and problem-solve independently.
  • Familiarity with CRM and project management tools.
  • Customer-focused mindset with a commitment to delivering exceptional service.
  • Regards

    Anushuya.P

    73055 78119

  • Employment Type: Full Time, Permanent

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    What people at CIAR Software Solutions are saying

    2.5
     Rating based on 2 Implementation Engineer reviews

    Likes

    We can Collaboration with all team members and work with them was good part

    • Skill development - Good
    • +2 more
    Dislikes

    Management doesn't know how to treat employees they treat employees like bonded labourer but in this case they only giving salaries but this organisation is not good for freshers

    • Job security - Bad
    • +2 more
    Read 2 Implementation Engineer reviews

    Implementation Engineer salary at CIAR Software Solutions

    reported by 9 employees with 1-2 years exp.
    ₹1.5 L/yr - ₹5 L/yr
    53% less than the average Implementation Engineer Salary in India
    View more details

    What CIAR Software Solutions employees are saying about work life

    based on 10 employees
    75%
    66%
    25%
    100%
    Flexible timing
    Monday to Saturday
    International travel
    Day Shift
    View more insights

    CIAR Software Solutions Benefits

    Team Outings
    Free Transport
    Child care
    Gymnasium
    Cafeteria
    Work From Home +6 more
    View more benefits

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