Waitress

Role & responsibilities

Greeting and Seating Guests

Welcome customers warmly as they arrive.

Escort them to their tables or seating areas, providing menus and specials if applicable.

Taking Orders

Listen carefully to customers food and drink orders, answering questions about menu items or bar offerings.

Offer recommendations (e.g., wine pairings, signature cocktails, or popular dishes).

Note any special requests or dietary restrictions to relay to the kitchen or bar staff.

Serving Food and Beverages

Deliver orders promptly and accurately to tables.

Ensure drinks are poured or mixed correctly (in some cases, they may prepare simple drinks themselves).

Check that food presentation and quality meet expectations before serving.

Customer Service

Check in with guests during their meal or visit to ensure satisfaction.

Address complaints or issues, escalating to a manager if necessary.

Maintain a friendly, attentive, and professional demeanor.

Upselling and Suggesting Add-Ons

Promote specials, desserts, or additional drinks to enhance the customer experience and boost sales.

Highlight premium items or limited-time offers.

Handling Payments

Present bills to customers and process payments (cash, card, or digital).

Ensure accurate billing and return change or receipts as needed.

Maintaining Cleanliness

Clear tables of empty plates, glasses, and trash during and after service.

Wipe down tables, chairs, or bar areas to prepare for the next guests.

Assist with light cleaning tasks, like sweeping or restocking napkins and condiments.

Team Collaboration

Communicate effectively with kitchen staff, bartenders, and managers to coordinate orders and timing.

Help colleagues during busy shifts, such as running food or drinks for other tables.

Adhering to Regulations

Follow food safety and hygiene standards (e.g., proper handling of food and drinks).

Verify IDs and ensure responsible alcohol service in bars or restaurants serving liquor.

Skills and Qualities

Multitasking: Juggling multiple tables and tasks in a fast-paced environment.

Memory: Recalling orders, specials, and customer preferences without always writing them down.

Physical Stamina: Standing and moving for long shifts, often carrying trays or heavy items.

People Skills: Building rapport with guests and handling difficult situations gracefully.

In a bar setting, waitresses might focus more on drink service and bar-specific tasks, while in restaurants, the emphasis might lean toward food service and table management. Either way, theyre the face of the establishment, ensuring guests leave happy and eager to return!