Fynehand - Chief Information Officer - Healthcare Domain (15-20 yrs)

Job Role

Chief Information Officer (CIO) | Head - IT

Department: Information Technology

Job Location: Ahmedabad (Gujarat) | Work from Office

Reporting Hierarchy: MD & CEO | Authorized Personnel.

Key Relationships:

- Clinical HOD's, Administrative HOD's, Patient Experience/Welfare Officers, Functional HODs, Senior and Junior Doctors, Corporate Office, Management, External Vendors and Partners, Medical Bodies, Statutory Authorities, accreditation authorities, Licensing authorities.

Experience Range: 12 to 20 Years (Age Up to 45 Years is Preferred).

Compensation: Market Driven (Commensurate to skills, experience and expertise) - Not a Constraint for the deserving candidate.

Business Travel: As per the business requirements

Working Days: Six Days a week (Two Saturdays are off in a month) - Depends on the prevailing HR Policy on a time-to-time basis.

Job Description:

Head - IT/Chief Information Officer (CIO) is a strategic leader responsible for overseeing the entire gamut of the IT Department.

Key Responsibilities:

Strategic Level Responsibilities:

IT Strategy Development and Execution:

- Develop and implement a 3-5-year IT strategy aligned with the hospital's overall strategic goals.

- Oversee the planning, development, and implementation of IT initiatives to support the hospital's clinical, operational, and financial objectives.

- Ensure the effective utilization of IT resources to enhance patient care, improve operational efficiency, and reduce costs.

Technology Integration and Standardization:

- Lead the integration of IT systems across the hospital's various departments and units.

- Standardize technology platforms and processes to improve interoperability and data sharing.

- Develop and implement a shared-service model for IT services to optimize resource utilization and reduce costs.

Digital Transformation:

- Drive digital transformation initiatives to enhance patient experience, improve clinical outcomes, and increase operational efficiency.

- Explore and implement innovative technologies to improve patient care delivery and streamline administrative processes.

Effective Budgeting and Planning:

- Develop and manage IT budgets, including capital expenditures (Capex) and operational expenditures (Opex).

- Ensure efficient allocation of IT resources to support strategic priorities.

- Conduct cost-benefit analyses to justify IT investments and optimize resource utilization.

Operational Level Responsibilities:

Technology Adoption and Implementation:

- Oversee the selection, implementation, and maintenance of IT systems and applications.

- Ensure the effective adoption and utilization of new technologies by hospital staff.

- Provide technical support and guidance to hospital staff on IT-related issues.

Data Management and Analytics:

- Develop and implement data governance policies and procedures.

- Ensure the security, integrity, and accessibility of patient data.

- Leverage data analytics to identify trends, improve decision-making, and enhance patient care.

IT Infrastructure Management:

- Manage the hospital's IT infrastructure, including hardware, software, and networks.

- Ensure the reliability, security, and performance of IT systems.

- Develop and implement disaster recovery and business continuity plans.

Team Building and People Management:

- Lead and manage a team of IT professionals to achieve organizational goals.

- Recruit, develop, and retain talented IT staff.

- Foster a positive and collaborative work environment.

Vendor Management and Partnerships:

- Negotiate contracts and manage relationships with IT vendors and suppliers.

- Ensure compliance with vendor agreements and service level agreements.

- Establish strategic partnerships to leverage external expertise and resources.

- Exemplar Patient Service Experience

Patient-Centric Technology:

- Implement technology solutions that enhance the patient experience, such as patient portals, mobile apps, and telehealth services.

- Ensure that IT systems support seamless communication and collaboration between healthcare providers and patients.

- Leverage technology to improve patient satisfaction and outcomes.

- Integration of Hosted Applications.

Assessment and Selection:

- Evaluate the suitability of hosted applications for the hospital's needs, considering factors such as cost, scalability, security, and integration capabilities.

- Select and implement hosted applications that align with the hospital's strategic objectives and IT architecture.

Integration and Management:

- Ensure seamless integration of hosted applications with existing IT systems and infrastructure.

- Develop and implement processes for managing hosted applications, including security, updates, and support.

- Cost Control and Digital Transformation.

Cost Optimization:

- Implement cost-saving measures, such as cloud computing, virtualization, and energy-efficient data centres.

- Continuously evaluate IT spending and identify opportunities for cost reduction.

- Leverage technology to streamline processes and improve operational efficiency.

Digital Transformation Strategy:

- Develop a comprehensive digital transformation strategy that aligns with the hospital's long-term goals.

- Identify and prioritize digital initiatives that will improve patient care, enhance operational efficiency, and drive revenue growth.

Execution and Measurement:

- Oversee the implementation of digital transformation initiatives, ensuring successful execution and achieving desired outcomes.

- Establish metrics to measure the impact of digital.

- Transformation on patient experience, clinical outcomes, and operational efficiency.

- The Management reserves the right to change the required Job Description, KRA and KPIs considering prevailing business requirements with proper communication to the incumbent.

Key Performance Indicators:

- Financial Perspective.

- Revenue Growth from IT Initiatives: Increase in revenue generated through IT-enabled services.

- IT Budget Adherence: Percentage of IT budget spent within allocated limits.

- Return on IT Investment (ROI): Quantifiable benefits of IT investments compared to costs.

- Cost per Patient: IT-related costs per patient treated.

Customer Perspective:

- Patient Satisfaction with IT Services: Percentage of patients satisfied with IT-related services (e.g., patient portals, telehealth, other technology tools etc).

- Time to Access Care: Average time for patients to schedule appointments or access medical records.

- Proper assessment and effective Implementation of Technologies: One time and within the defined budgets implementation of Technologies (EMR, HIMS, LIMS).

- Electronic Health Record (EHR) Adoption Rate: Percentage of clinicians, Nurses, Technician and support staff using the EHR, or other technology tools as gets implemented (Periodically).

- Number of Patient Complaints Related to IT: Number of complaints received from patients regarding IT systems or services.

Internal Business Process Perspective:

- IT Service Uptime: Percentage of time IT systems and services are operational.

- Data Accuracy: Percentage of data in the EHR that is accurate and complete.

- Cybersecurity Incident Response Time: Average time to respond to and resolve cybersecurity incidents.

Learning and Growth Perspective:

- IT Staff Turnover Rate: Percentage of IT staff turnover.

- Employee Satisfaction: Employee satisfaction ratings with IT department.

- IT Staff Training and Development: Number of hours of IT staff training per year.

- Number of IT Certifications Obtained: Number of IT certifications obtained by staff.

- Innovation Rate: Number of new IT initiatives or technologies implemented per year.

Job Competencies:

- Postgraduate (Any) from reputed university and Institute however, qualification in the technology is preferred.

- Up to 15 Years of experience including hands-on experience into Technology (IT Infrastructure, application, Project Management & Information security along with other areas of technology and Digital Transformation.

- Business Acumen
.
- Excellent Communication Skills (Written & Verbal). Knowledge of Local Language shall be a plus.

- Execution Focus.

- Ability to recruit /retain /engage IT and Other staff.

- Sound knowledge of Hospital, Healthcare Management.

- Expertise in Business Planning, Business Strategy and financials.