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Jira Administrator
Fusion Plus Solutions
posted 2mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
No of years experience 5+ Detailed job description - Skill Set:
- Service Project Configuration: Interpret and translate business requirements into service project configurations, including request types, queues, and SLAs.
- Permissions and Notifications: Manage permissions and notifications for customers and agents.
- Project Creation and Management: Understand project creation aspects and be able to create break-down epics, stories, tasks, subtasks, and workflows.
- Customer Experience Optimization: Optimize the customer experience through portal configurations and knowledge base design.
- Workflow Automation: Create workflows using dashboards, reports, and automation.
- Best Practices Implementation: Leverage Atlassian Community and resources to implement best practices.
- Methodologies Understanding: Understand the concepts of Kanban, Agile, and SAFe methodologies.
- Tool Integration: Work on the integration of DevOps/QA tools like qTest, Tosca, and GitLab with Jira.
- Jira Administrator or Developer Knowledge
- Proficiency in scripting languages (e.g., Groovy, JavaScript).
- Experience with REST API and web development technologies.
- Strong understanding of Jira administration and configuration, especially for service projects.
Employment Type: Full Time, Permanent
Read full job description What people at Fusion Plus Solutions are saying
What Fusion Plus Solutions employees are saying about work life
based on 18 employees
Strict timing
Monday to Friday
No travel
Day Shift
Fusion Plus Solutions Benefits
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Azure Data Factory, Pyspark,Data Bricks,Agile
4-9 Yrs
Hyderabad / Secunderabad
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