Fusion Business Solutions - Assistant Manager - US Insurance Operations (5-8 yrs)

- Fusion Business Solutions is a premier Business Process Management company headquartered in Udaipur, Rajasthan, with global offices in the USA, UK, Canada, and Australia.

- We specialize in virtual assistant services, supporting businesses with accounting, administrative tasks, recruitment, and other repetitive jobs.

- With over 700 employees, Fusion is dedicated to providing 24/7 support, enabling clients to save time, reduce costs, and focus on core objectives.

Roles and Responsibilities:

- Supervise day-to-day operations within the US Insurance Department, ensuring efficiency and quality delivery.

- Provide training on insurance processes to team members, team leads, and operations staff.

- Collaborate with the Operations team to manage client interactions, address issues, and support new client onboardings.

- Assist in preparing and presenting performance reports to senior leadership using KPIs and business metrics.

- Guide team members on US insurance processes, ensuring compliance with industry standards.

- Support the recruitment process by partnering with HR to identify, interview, and onboard qualified candidates.

- Contribute to strategic client management by identifying growth opportunities and streamlining processes.

- Analyze and resolve operational gaps, proposing improvements for seamless policy and procedure adherence.