Technical Services Engineer Expert

Dear Candidates,

Greetings from Fujitsu,

Your Profile has been shortlisted from Naukri.

Apply Here: https://r.ripplehire.com/s/cqljv

PFB the JD for your reference.

Role: Technical Services Engineer Expert

Experience: 7-9 Years

Location: Pune.

Shift: 24x7 Shift

Requirement: Endpoint Detect and Respond (EDR), Architect Level quality, Endpoint Detect and Respond (EDR),Antivirus, CrowdStrike.

Responsibilities:

The ideal candidate should have experience in designing, implementing, and managing endpoint security, including MS Defender for Endpoint (EDR) and Microsoft BitLocker. They should be a quick learner, capable of understanding the clients IT environment and services, and able to initiate assigned tasks effectively. Strong problem-solving skills are required, along with the ability to troubleshoot complex technical issues. The candidate must be able to work independently, manage multiple priorities, and adapt to changing requirements and deadlines.The role requires flexibility to work across different time zones and off-peak hours, particularly during critical issues or priority tasks. Excellent communication and interpersonal skills are essential to collaborate effectively with stakeholders at all organizational levels. The candidate should also be proficient in documenting support activities, change management processes, and preparing Root Cause Analysis (RCA) for major incidents.A solid understanding of security and compliance requirements, including data protection and relevant laws and standards, is crucial. The candidate will collaborate with cross-functional teams, including IT, security, and compliance, to ensure that services align with organizational policies and regulatory requirements. Must-Have Skills:Endpoint securityMS Defender for Endpoint (EDR)Microsoft BitLockerGood-to-Have Skills:MS Defender for OfficeMS Defender for Cloud Responsibilities:Manage endpoint security for desktops, laptops, and servers within the existing customer environment. Design and implement endpoint security as needed, based on requests.Handle incidents, service requests (SRs), and changes assigned to the endpoint security queue for both infrastructure and workplace.Participate in security investigation discussions when required and take part in bridge calls.Collect evidential information to support investigations into security incidents.Monitor Defender compliance, investigate non-compliant devices, and take corrective actions.Maintain and update service documentation and standard operating procedures (SOPs).Conduct regular assessments of the endpoint security posture and implement enhancements as necessary.Prepare weekly/monthly compliance reports and share them with the ISM.Track SOC ticket processes with other teams and drive issues toward resolution.Participate in internal and customer meetings, representing endpoint security, and collaborate with cross-functional teams.Assist the SD team with progressing security-related tickets when technical assistance is needed and provide training on request.Audit security tickets and publish weekly reports.