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66 Fujitsu Jobs
Associate Technical Services Engineer
3-5 years
₹ 3 - 6.15L/yr (AmbitionBox estimate)
Pune, Chennai
1 vacancy
Associate Technical Services Engineer
Fujitsu
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- We are looking for a proactive and skilled L2 Support Engineer to join our dynamic IT support team
- The ideal candidate will have a solid foundation in SQL, including the ability to write queries, optimize performance, and manage databases
- A strong understanding of ITIL processes, particularly in Change Management, is essential
- Excellent communication skills, both verbal and written, are necessary to succeed in this role
- Key Responsibilities: - Provide 24/7 L2 support for technical issues, ensuring prompt resolution of incidents and requests
- - Utilize SQL expertise to troubleshoot and resolve issues through querying the database or modifying the database data sets through DML including writing queries and managing stored procedures
- - Implement and uphold ITIL processes with a focus on Change Management
- - Understand and apply concepts related to MTTR, SLA, and OLA in a support environment
- - Collaborate with cross-functional teams to improve IT service delivery and operational efficiency
- - Maintain comprehensive documentation for all support processes and incidents
- - Assist in developing and executing change management processes to minimize service disruptions
- - Provide basic networking support and troubleshooting as needed
- - Leverage knowledge of Windows Communication Foundation (WCF) and Microsoft Message Queuing (MSMQ) to address application-related queries and issues
- - Engage in continuous improvement initiatives to enhance service quality and operational efficiency
- Required Skills: - Strong proficiency in MS SQL Server(SSMS), including hands-on experience with DDL, DML, DCL, TCL(T-SQL), JOINS, stored procedures, OLAP, and OLTP etc
- - Familiarity with ticketing tools (ServiceNow preferred)
- - Basic understanding of ITIL processes; certification is a plus
- - Basic knowledge of networking concepts, including TCP/IP, DNS, and DHCP
- - Understanding of
- NET is a valuable addition
- -Understanding on IIS Work structure
- - Ability to write/modify/debug the Power Shell Script
Employment Type: Full Time, Permanent
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Rating based on 81 Assistant Technical Service Engineer
reviews
Anonymous · IT Infrastructure Services
in Chennai, Tamil Nadu
Salary
No projects. Just simply they hire and keep you on bench for so long period and they will say u should resign because ur on bench for long period. For fresher its waste to join on this company. No work nothing simply they ask you to resign. My suggestion is not to join in this company.
Read 81 reviewsAssistant Technical Service Engineer salary at Fujitsu
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