Field Service Engineer - Consumer Electronics and Appliances

About Company and Profile

Frootle India Private Limited is in the business of curating innovative Home, Kitchen and Wellness brands. We are the exclusive Indian partner for 19 international brands. With over 300+ dedicated team members spread across the nation, our mission is simple: to ensure every customer's experience is nothing short of delightful.

Some of the well-known brands are:

1. Ecovacs - Robotic Vacuum Cleaners

2. Kuvings - Cold press Juicers, Blenders

3. Coway - Air purifiers

4. Instant Brands - Electric Pressure Cooker and Air Fryer

5. EcoFlow - Portable Power Stations & home backup solution

6. XGIMI - Smart Portable Projectors

7. Laifen - Smart Hair Dryers

8. Cosori - Air Fryers

9. Levoit - Air Purifiers

10. Laura Star - Hygienic Steamers and Steam Iron

Company Website: www.frootleindia.com

We are looking for enthusiastic engineers who want to build their career in core engineering profile with these global brands pioneering in latest industry technology.

Roles and Responsibilities

• Using various strategies and tools to provide effective solutions to customers' concerns.
• Communicating with clients, engineers, and other team members to ensure that services are delivered effectively.
• Promptly following up on service requests and close them effectively by visiting customer.
• Delivering demonstrations to ensure that customers are educated on safe and effective equipment use.
• Build and maintain relationships and rapport with customers.
• Ensure customer satisfaction and good experience.
• Coordinating and facilitating a smooth flow of communication within the internal teams.
• Retain existing customers and increase brand loyalty
• Inform customers about new features and functionalities.
• Follow up with customers to ensure their technical issues are resolved.
• Gather customer feedback and share it with our Product, Sales, and Marketing teams.
• Manage customer relationships and create repeat purchase

Required Candidate profile

• A bachelor's degree in Mechanical/Electronics/Mechatronics/Robotics Engineering
• Excellent verbal, listening, and customer service skills.
• Ability to identify problems and solve it proactively
• Ability to remain patient and professional under pressure.
• Superb work ethic and a growth mindset.
• The ability to convince and explain technical information to customers.
• The ability to teardown product and understand parts involved and how it works.
• English & Local Regional Language Mandatory
• Vehicle (2-wheeler) Mandatory.
• Immediate joining.

Perks and Benefits

- Performance based Incentives (Best in the industry)

- Complete travel allowance

- Paid Sick Leave

- Performance Bonus (No Limits)

- Complete Training with Industry experts

- Health Insurance for you & your Spouse (Upto 3 Lacs.) and Accidental Insurance cover for you (Upto 10 Lacs.)