12 Front Office Operations Jobs in Mumbai Suburban

Job Title: Front Office Manager

Company: The Retreat Hotel & Convention Centre

Location: Erangal Beach, Madh Marve Road, Malad West, Mumbai 400061

About Us:
The Retreat Hotel & Convention Centre is a premier resort hotel and event destination, offering world-class services and facilities. We cater to both leisure and business travelers, providing a seamless experience with top-notch accommodations, meeting spaces, and an extensive range of dining options. Our team is dedicated to delivering excellence and ensuring every guest enjoys a memorable experience.

Job Summary:
We are seeking an experienced and dynamic Front Office Manager to oversee the front desk operations at The Retreat Hotel & Convention Centre. The ideal candidate will be responsible for managing the day-to-day operations of the front office team, ensuring high levels of guest satisfaction, and delivering a seamless check-in/check-out experience. You will be the face of the hotel and a key player in maintaining the hotel's reputation for excellent service.

Key Responsibilities:

• Supervise the daily operations of the Front Office department, including check-in/check-out, guest inquiries, reservations, and concierge services.
• Lead, train, and motivate the front office team to deliver exceptional customer service.
• Ensure smooth communication between the front desk and other departments such as housekeeping, maintenance, and food & beverage.
• Manage guest complaints and feedback in a professional and efficient manner, ensuring swift resolution.
• Oversee room availability, room assignments, and guest preferences to ensure an optimal guest experience.
• Handle group check-ins, corporate bookings, and event-related guest coordination.
• Monitor and maintain accurate guest billing and ensure all charges are processed correctly.
• Ensure compliance with hotel policies, procedures, and industry standards.
• Assist with budgeting, forecasting, and the development of departmental goals.
• Act as the point of contact for VIP guests and special requests.
• Maintain inventory of front office supplies and ensure all equipment is well-maintained.

Qualifications and Skills:

• Bachelors degree in Hotel Management or a related field.
• Minimum 3-5 years of experience in front office operations, with at least 2 years in a managerial role with a 3/4/5 star hotel.
• Strong leadership and interpersonal skills.
• Excellent communication skills, both verbal and written.
• Ability to multitask and prioritize in a fast-paced environment.
• Familiarity with hotel management software (IDS) and basic office software (MS Office, etc.).
• Ability to handle guest complaints with tact and professionalism.
• Strong organizational and problem-solving skills.
• A friendly, professional, and approachable demeanor.

Benefits:

• Competitive salary.
• Opportunity to work in a dynamic and growing organization.
• Continuous professional development and training.

How to Apply:
Interested candidates are invited to submit their resumes and a cover letter highlighting their experience and qualifications via Naukri.com. or email the same to hr@retreat-mumbai.com