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12 Front Office Operations Jobs in Mumbai Suburban

Front Office Manager

4-9 years

Mumbai Suburban

1 vacancy

Front Office Manager

PALM GROVE BEACH HOTELS

posted 23d ago

Job Description

Job Title: Front Office Manager

Company: The Retreat Hotel & Convention Centre

Location: Erangal Beach, Madh Marve Road, Malad West, Mumbai 400061


About Us:
The Retreat Hotel & Convention Centre is a premier resort hotel and event destination, offering world-class services and facilities. We cater to both leisure and business travelers, providing a seamless experience with top-notch accommodations, meeting spaces, and an extensive range of dining options. Our team is dedicated to delivering excellence and ensuring every guest enjoys a memorable experience.


Job Summary:
We are seeking an experienced and dynamic Front Office Manager to oversee the front desk operations at The Retreat Hotel & Convention Centre. The ideal candidate will be responsible for managing the day-to-day operations of the front office team, ensuring high levels of guest satisfaction, and delivering a seamless check-in/check-out experience. You will be the face of the hotel and a key player in maintaining the hotel's reputation for excellent service.


Key Responsibilities:

  • Supervise the daily operations of the Front Office department, including check-in/check-out, guest inquiries, reservations, and concierge services.
  • Lead, train, and motivate the front office team to deliver exceptional customer service.
  • Ensure smooth communication between the front desk and other departments such as housekeeping, maintenance, and food & beverage.
  • Manage guest complaints and feedback in a professional and efficient manner, ensuring swift resolution.
  • Oversee room availability, room assignments, and guest preferences to ensure an optimal guest experience.
  • Handle group check-ins, corporate bookings, and event-related guest coordination.
  • Monitor and maintain accurate guest billing and ensure all charges are processed correctly.
  • Ensure compliance with hotel policies, procedures, and industry standards.
  • Assist with budgeting, forecasting, and the development of departmental goals.
  • Act as the point of contact for VIP guests and special requests.
  • Maintain inventory of front office supplies and ensure all equipment is well-maintained.

Qualifications and Skills:

  • Bachelors degree in Hotel Management or a related field.
  • Minimum 3-5 years of experience in front office operations, with at least 2 years in a managerial role with a 3/4/5 star hotel.
  • Strong leadership and interpersonal skills.
  • Excellent communication skills, both verbal and written.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Familiarity with hotel management software (IDS) and basic office software (MS Office, etc.).
  • Ability to handle guest complaints with tact and professionalism.
  • Strong organizational and problem-solving skills.
  • A friendly, professional, and approachable demeanor.

Benefits:

  • Competitive salary.
  • Opportunity to work in a dynamic and growing organization.
  • Continuous professional development and training.

How to Apply:
Interested candidates are invited to submit their resumes and a cover letter highlighting their experience and qualifications via Naukri.com. or email the same to hr@retreat-mumbai.com



Employment Type: Full Time, Permanent

Read full job description

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