Front Office Manager

Job Title: Front Desk Manager
Location: Goa - Arpora & Mandrem
Experience: 2-3 years in the hospitality industry

Job Brief:

The Front Desk Manager shall be responsible for overseeing the front office operations along with his/her team of executive/associates in a dynamic hotel/backpacker hostel environment. This role shall involve ensuring exceptional guest experiences via supervising check-ins and check-outs, handling guest requests and complaints, overseeing financial transactions, etc..

Key Responsibilities:

• Ensure hassle-free check-in and check-out processes, managing guest registrations and room allocations effectively
• Review the night audit draft and conduct daily financial accounting reviews for the front desk and guest service areas
• Monitor the reservation system, analyze operating results, and prepare budgets and cost-control systems
• Supervise and develop front desk staff fostering a collaborative work environment
• Deliver the highest standards of customer experience by handling guest requests, complaints and escalations professionally
• Establish effective communication channels within the front office team and with other departments to ensure seamless operations
• Provide training and support to staff to enhance service delivery and operational efficiency
• Ensure adherence to all hotel policies, regulatory compliance and cleanliness standards in collaboration with the housekeeping team
• Maintain and nurture business relationships with regular corporate clients and local community leaders

Qualifications:

• Hospitality graduate or diploma
• Experience: 2-3 years of operational knowledge in hotel management or front desk operations
• Extensive knowledge of hotel operations and front desk management
• Outstanding communication, interpersonal and time-management skills
• Willingness to work pan India (flexible)

Interested candidates please reach 6380063693 / komal@thehosteller.com