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1 Ihg Group Front Office Assistant Job

Front Office Assistant

1-3 years

Dehradun

1 vacancy

Front Office Assistant

Ihg Group

posted 18d ago

Job Role Insights

Flexible timing

Job Description

As a Front Office Assistant, You will fully comprehend the vision of Six Senses to help people reconnect with themselves, others, and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.
Sustainability, Wellness, and Out of the Ordinary experiences are at the core of everything we do at Six Senses. You will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.
Duties and Responsibilities
As Front Office Assistant, You will assume full responsibility for the efficient operation in the following:
  • Greet guests on arrival and conduct check-in and registration procedures in an efficient and friendly manner, using guest names whenever possible.
  • Knowledge of room rates and suggesting upselling when necessary.
  • Ascertain guest satisfaction, collect keys, ensure that all guest billing procedures are handled correctly, minimize rebates during check out, and bid guest farewell.
  • Maintain a balanced bank assigned by the hotel. Make changes, cash checks, and exchange foreign currency. Reconcile all transactions at the close of each shift.
  • Maintain efficient administration within the department preparing and submitting operational reports on time.
  • Conduct procedures involved in the provision of guest in-room amenities.
  • Ensure all equipment in the department is kept clean and in good working condition.
  • Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
  • Strictly adhere to LQA standards and guest comments.
Qualifications
To execute the position of Front Office Assistant, You must have the required qualifications, technical skills, and experience in a similar role in luxury hotels with proven results and includes the following:
  • High school diploma or equivalent and at least 1-year experience in a similar hotel operational setting. A hospitality diploma/degree from a recognized hospitality school is preferred.
  • Technical skills include MS Office - Word, Excel, PowerPoint, and Outlook. I am also familiar with various hotel systems including POS, PMS, and CRM platforms.
  • Fluent in English.

Employment Type: Full Time, Permanent

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Prepare for Front Office Assistant roles with real interview advice

People are getting interviews at Ihg Group through

(based on 23 Ihg Group interviews)
Referral
Company Website
Job Portal
Campus Placement
Walkin
Recruitment Consultant
34%
17%
13%
9%
9%
9%
9% candidates got the interview through other sources.
High Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.

What Front Office Assistant at Ihg Group are saying

Front Office Assistant salary at Ihg Group

reported by 3 employees with 1-3 years exp.
₹1.4 L/yr - ₹2.5 L/yr
14% less than the average Front Office Assistant Salary in India
View more details

What Ihg Group employees are saying about work life

based on 558 employees
66%
49%
57%
89%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Ihg Group Benefits

Cafeteria
Free Food
Free Transport
Health Insurance
Job Training
Soft Skill Training +6 more
View more benefits

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