FreJun - Intern - Customer Success (1-1 yrs)

Job Description: Customer Success Intern

We are seeking a Customer Success Intern who thrives on building relationships and ensuring customers have a smooth and engaging experience with our product. This role is vital in enhancing customer satisfaction, driving retention, and providing actionable insights to improve our offerings.

Key Responsibilities:

- Assist in the onboarding process for new customers by setting up accounts and providing necessary information to ensure a seamless start.

- Proactively call customers during their first month to address any concerns and ensure onboarding success.

- Collect and analyze customer feedback to identify trends, common issues, and areas for product improvement.

- Conduct product training sessions to help customers maximize the value of the product.

- Collaborate with the Customer Success team to develop and implement strategies that improve customer satisfaction and retention.

- Work closely with cross-functional teams to resolve customer issues and address customer needs.

- Maintain accurate records of customer interactions and follow-ups in the customer relationship management (CRM) system.

- Ensure timely and effective follow-ups to mitigate churn risks and build strong customer relationships.

What We're Looking For:

- Strong communication skills (verbal and written).

- Social, approachable, and able to build relationships easily.

- Proactive, resourceful, and driven with a problem-solving mindset.

- Understanding of the B2B sales process and experience in customer-facing roles (preferred but not mandatory).

- Excellent team player with strong organizational and follow-up skills.

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