Sales Counsellor

Job Title: Sales Counselor

Job Overview:

We are seeking a dynamic and customer-focused Sales Counselor to join our team. As a Sales Counselor, you will be responsible for effectively communicating with potential customers, managing leads, and guiding them through the sales process. Your role will involve various tasks to ensure exceptional customer service and successful lead conversion.

Key responsibilities include:

1. Handling Calls and Emails:

Managing incoming calls and making outbound calls to prospective customers.

Responding promptly and professionally to emails received on the office mail Id.

2. Lead Follow-up and Management:

Diligently following up on all leads received through various channels.

Ensuring the accurate entry of each lead in the Customer Relationship Management (CRM) system.

Maintaining organized and up-to-date records of all call interactions and lead progress.

3. Social Media Engagement:

Managing data and leads generated through social media channels.

Engaging with potential customers on social media platforms to nurture relationships and drive

conversions.

4. Lead Conversion:

Using persuasive and consultative sales techniques to convert leads into confirmed customers.

Demonstrating a thorough understanding of our products/services and effectively communicating their benefits to potential customers.

Closing each lead satisfactorily and achieving conversion targets.

5. Customer Satisfaction:

Providing excellent customer service throughout the sales process.

Addressing customer queries, concerns, and objections professionally and proactively.

Ensuring customer satisfaction by building rapport, understanding their needs, and offering appropriate solutions.

Requirements:

• Previous experience in sales or customer service roles preferred.

• Strong communication skills, both verbal and written.

• Excellent communication skills in English and Hindi or Tamil, Telugu, Kannada, Malayalam,
Marathi, or Bengali.

• Excellent interpersonal and negotiation skills.

• Ability to multitask, prioritize, and manage time effectively.

• Proficient in using CRM software and other relevant tools.

• Self-motivated with a result-oriented mindset with a drive to achieve sales targets.

• Strong persuasion and selling abilities.

• Basic computer knowledge (MS Office, Excel, Google Sheets, CRM).