Fraud Investigator

Job Title : Investigation specialist (SME/TL)

Summary - Looking for a candidate with the ability to independently conduct investigative research (secondary and primary research). The candidate should also be able to summarize and communicate their findings effectively.

Roles and Responsibilities

1. Conduct independent research based on secondary and primary research sources and the direction provided by the project team to discover modus operandi and abuse vectors

2. Provide key insights reports on abuse trends based on

1. Independent assessment of review trends

2. Specific research methodology prescribed as a part of project plan

3. Develop a centralized repository of recommended actions and review in regular cadence with the project team

4. Plan, organize and prioritize work efficiently, multi-task, and work well under pressure with minimal direction

5. Creating a detailed business analysis, outlining problems, opportunities and solutions for business problems identified or highlighted

6. Manage and ensure resolution of escalations and issues raised by customer

7. Defining business requirements and reporting them back to stakeholders

8. Help to develop standardized processes and tools to scale investigations across abuse types

9. Provide information, educate customers, troubleshoot, probe and fix issues and interact with customers to meet process deliverables

General Qualifications:

1. Minimum qualification of graduation from a government recognized university.

2. Overall 4+ years of work experience with minimum tenure of 24+ months in conducting research/investigations

3. Excellent written and verbal communication skills

4. Critical thinking ability to conduct independent investigative work

5. Strong Presentation and Data Analysis skills

6. Multiple stakeholder management; Forecasting skills; Good in analytical thinking, problem solving,

Feedback & Coaching Skills:

7. Strong communication skills - ability to work closely with internal staffing client and communicate complex analytics in a structured and clear manner

8. Ability to maintain composure in challenging situations

9. Proven ability to work with sensitive information and to follow procedure when operating in a sensitive space.

10. First-class documentation skills

11. Awareness of Risk Model Techniques for online abuse / spam is desirable

12. Investigation Background

Preferred candidate profile

- Market Research