Operations Manager

Roles & Responsibilities

• Manage and Track employee reporting.
• To collect task reports and analyze progressive improvements.
• To keep check on ERP usage by clients.
• To address ERP updates if required.
• Coordinate with client and Backend team to attain common goal.
• Arrange ERP support to clients as and when required.
• Checking and responding to mails in timely manner.
• To keep track of client working if e-Care panel is up to date and take action on panel related problems of Parents, Teachers and Students if required.
• Monitoring if the school website is up to date and guiding the team for any issues.
• Monitoring working on ERP software and keeping track for its backup to be sent to Head office like for Report Cards, Fee Entry, Library Books Entry etc.
• Attending PTM with teams and maintaining a complaint log book.
• Maintaining a log of CRM tickets that needs priority or special consideration.
• Analyzing scope of improvements.
• Taking necessary actions and keeping the reporting authority posted with updates.
• Preparations of reports, presentations, meeting notes and minutes for Executive Management team.
• Acting as the point of contact between the internal or external executives.
• Travelling occasionally for the meetings.
• Liaise with clients and internal project teams on behalf of Executive Management team when required.
• Assists with daily administrative duties and completes broad variety of administrative tasks that include managing an active calendar of appointments, drafting letters, etc.
• Manage and complete follow up for prospective projects.
• Maintain confidentiality and privacy at all times which is necessary and appropriate for the discharge of the role and responsibilities.

Required Skills Set

• Good verbal and written communication skills.
• Ability to work accurately in a busy and demanding environment.
• Self-motivated with the ability to work proactively using own initiative.
• Good analytical and problem-solving ability.
• Work management with pre-planned tasks execution.
• Must be comfortable to travel for meetings with the Management.
• Must be Soft spoken.
• Must have knowledge of MS-Office (Word, Excel, Power-Point etc.).
• Ability to collaborate with a wide variety of professionals.
• Organized, attentive, observant.
• An empathetic and patient approach towards situations, and problems.
• Experience and inclination towards research-based work.
• Self-starter, ability to work independently, meet deadlines, and manage multiple projects simultaneously; thrives in a fast-paced and dynamic - environment, exceptional work ethic.

Working Days

6 Days (Monday to Saturday)

Required Resources

• Would be required to maintain a personal laptop, smart cell phone, and good internet connectivity.
• Candidate must have their own vehicle (two-wheeler/four-wheeler) (We'll provide candidate with the fuel expenses @ Rs. 3.5 per km for two-wheeler & Rs. 8.5 per km for four-wheeler).

Note

• 1 Year employment bond is to be signed.
• Looking for immediate joiners.
• Travelling will be required in Delhi NCR.
• Looking for female candidates only.