Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by Fourkites Team. If you also belong to the team, you can get access from here

Fourkites Verified Tick

Compare button icon Compare button icon Compare
filter salaries All Filters

7 Fourkites Jobs

Senior IT Support Engineer

3-7 years

Chennai

1 vacancy

Senior IT Support Engineer

Fourkites

posted 10d ago

Job Description

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.

Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity .

We are seeking a highly motivated and experienced IT Support Specialist to join our growing IT team. This role is heavily focused on providing day-to-day technical support to our end-users, managing and resolving help desk tickets, and ensuring a smooth and productive technology experience across the company. You will be a key point of contact for employees, providing technical assistance in person, via phone, and remotely. A solid understanding of networking principles is essential for this role, as youll be involved in troubleshooting connectivity issues and working with our existing network infrastructure.

What you ll be doing:

  • Provide technical support to end-users for hardware, software, and network-related issues.
  • Manage and resolve help desk tickets in a timely and efficient manner, escalating complex issues as needed.
  • Troubleshoot and resolve technical problems, including desktop support, application issues, and network connectivity problems.
  • Set up and configure workstations, laptops, and other end-user devices.
  • Maintain and update IT documentation.
  • Collaborate with other IT team members to ensure a seamless end-user experience.
  • Networking Responsibilities: Troubleshoot network connectivity issues, including VPN access and firewall-related problems. Work with existing network infrastructure (Cisco Meraki, Fortinet).
  • Participate in small IT projects and initiatives..

Who you are:

  • 3+ years of experience in IT support or a related field.
  • Proven experience providing excellent customer service and technical support.
  • Strong troubleshooting and problem-solving skills.
  • Experience with help desk ticketing systems.
  • Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
  • Self-starter with a strong work ethic and a goal-oriented approach.
  • Ability to work independently and as part of a team.
  • Networking Skills (Required): Familiarity with Cisco Meraki and Fortinet products, basic networking principles, VPN, and firewalls. Practical experience is a plus.
    Optional: Relevant certifications (e.g., CompTIA A+, Microsoft certifications)

Who we are:

FourKites is the #1 supply chain visibility platform in the world, extending visibility beyond transportation into yards, warehouses, stores and beyond. Tracking more than 2.5 million shipments daily across road, rail, ocean, air, parcel and courier, and reaching over 185 countries, FourKites combines real-time data and powerful machine learning to help companies digitize their end-to-end supply chains. More than 1,000 of the world s most recognized brands including 9 of the top-10 CPG and 18 of the top-20 food and beverage companies trust FourKites to transform their business and create more agile, efficient and sustainable supply chains.

FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to standard holidays, and a hybrid, flexible approach to work. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. And were always listening for new ways to support everyone in and out of the office.

Benefits

  • Medical benefits start on first day of employment
  • 36 PTO days( Sick, Casual and Earned) , 5 recharge days, 2 volunteer days
  • Home Office setups and Technology reimbursement
  • Lifestyle & Family benefits
  • Annual Swags/ Festive Swags
  • Ongoing learning & development opportunities ( Professional development program, Toast Master club etc.)

Employment Type: Full Time, Permanent

Read full job description

Prepare for Information Technology Support Engineer roles with real interview advice

What people at Fourkites are saying

What Fourkites employees are saying about work life

based on 59 employees
83%
94%
86%
67%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Fourkites Benefits

Team Outings
Work From Home
Soft Skill Training
Health Insurance
Cafeteria
Education Assistance +6 more
View more benefits

Compare Fourkites with

FarEye

3.1
Compare

LogiNext Solutions

1.8
Compare

Shiprocket Private Limited

3.9
Compare

Shadowfax Technologies

3.6
Compare

Delhivery

3.9
Compare

Ecom Express

3.8
Compare

XpressBees

3.6
Compare

Aurigo

4.7
Compare

Prime Focus Technologies

3.4
Compare

Vyapar

3.4
Compare

MapmyIndia

3.8
Compare

ZIGRAM

3.9
Compare

Yodlee

3.8
Compare

Algonomy

4.0
Compare

Bravura Solutions

3.9
Compare

Fingent

4.4
Compare

Paramatrix Technologies

4.3
Compare

RGBSI

3.5
Compare

TEOCO Software

3.9
Compare

ValGenesis

3.4
Compare

Similar Jobs for you

Information Technology Support Engineer at Wolters Kluwer - Medknow Publications

Kalyani, Pune

3-5 Yrs

₹ 5-7 LPA

Information Technology Support Engineer at CLOUD SPARKLE TECHNOLOGIES PRIVATE LIMITED

Bangalore / Bengaluru

2-7 Yrs

₹ 4-9 LPA

Senior Engineer at Acuity Knowledge Partners

Gurgaon / Gurugram

8-10 Yrs

₹ 6-10 LPA

Information Technology Support Engineer at CloudifyOps

Bangalore / Bengaluru

3-5 Yrs

₹ 3-4 LPA

Network Support Engineer at Faptic Technology

Chennai, Pune + 5

2-5 Yrs

₹ 3-7 LPA

Senior Executive at Nidec

Neemrana

4-8 Yrs

₹ 6-7.5 LPA

Information Technology Support Engineer at Red Hat India Pvt Ltd

Pune

3-5 Yrs

₹ 5-7 LPA

Information Technology Support Engineer at Consolidated Private Limited

Bangalore / Bengaluru

3-4 Yrs

₹ 5-6 LPA

Application Support Engineer at Accenture Solutions Pvt Ltd

Bangalore / Bengaluru

3-8 Yrs

₹ 5-10 LPA

Application Support Engineer at Accenture Solutions Pvt Ltd

Coimbatore

2-7 Yrs

₹ 4-9 LPA

Senior IT Support Engineer

3-7 Yrs

Chennai

10d ago·via naukri.com

Principal Software Engineer Opportunity @ FourKites

12-17 Yrs

Chennai

11d ago·via naukri.com

Principal Software Engineer

6-8 Yrs

Chennai

12d ago·via naukri.com

Staff Software Engineer

8-13 Yrs

Chennai

12d ago·via naukri.com

Senior Executive - Payroll

5-7 Yrs

Chennai

12d ago·via naukri.com

Senior Finance Executive - India Payroll

4-9 Yrs

₹ 7 - 11L/yr

Chennai

13d ago·via naukri.com

Manager, Product Support

2-7 Yrs

Chennai

3mon ago·via naukri.com
write
Share an Interview