Food & Beverage Server

In the heart of Worli - the business hub of India s largest city and close to the entertainment and commercial district of Lower Parel, Four Seasons Hotel Mumbai is a chic urban oasis with an intimate, boutique atmosphere. The brands first hotel in India, Four Seasons Hotel Mumbai echoes Powerhouse Luxury in the city that never sleeps. Known for unparalleled food & beverage options such as those at AER Mumbai, an award-winning rooftop bar, as well as San:Qi, a city-favourite pan-Asian restaurant with wine bar, private dining rooms, four open-style kitchens overseen by master craftsmen and an extensive menu offering Indian, Chinese, Thai and Japanese delicacies.

• Executes all tasks assigned by his/her supervisor
• Demonstrate high degree of standard awareness, promotes team work and act as a role model
• Attains all scheduled training sessions
• Displays warmth, care and enthusiasm when dealing with guest and fellow colleagues

• Prepares miseen place, setup and clears table, in the work area. Maintains high standard of hygiene and orderliness
• Takes order for guest, serve food and beverage and serve as per the hotel services and products
• Is thoroughly familiar with beverage and menu items and able to compose and recommend suitable menu progression and wine pairing; upsell sensitively
• Provides genuine hospitality
• He/She is directly responsible for Medallia of the hotel, LQA, and Coyle audits
• He/She should always maintain hygiene in their respective area and should pass the Hygiene audit like PWT, HACCP
• Keep abreast of events happening in the hotel

• Adheres to the hotel s code of conduct and grooming and hygiene standards
• Is seen on working hands-on, assists colleagues in crunch times, walk the talk
• Actively participates in briefing and meetings
• Maintains a clean and orderly work area and promotes a safe working environment
• Performs any additional duties as assigned
• Does the linen pickup and main the stock
• Has to set the side stations after every meal period

• Describes food and beverage menu items with interesting and vivid descriptions in a concise, informative and appropriate manner
• Is highly sensitive to guest preferences; assists in compiling guest history; offers a special service touch when an opportunity is presented
• Requisitions supplies according to established procedure
• Accurately posts guest checks, processes payments and adheres to related control procedures in a vigilant manner

• Four seasons service culture standards
• Four seasons core standards

• Confidential, privacy and proprietary data statement
• Policy against harassment
• Electronic system policy

• Has to have 1-2 years of relevant experience in a 5-star hotel/resort or reputed stand-alone restaurant
• Possesses aptitude and upward mobility
• Should be flexible in working in different outlets on business demand
• Possesses excellent English, math and psychometric abilities