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16 Fortpoint Hero Jobs
Customer Relationship Executive
Fortpoint Hero
posted 16d ago
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Job Description
Fortpoint Hero is looking for Customer Relationship Executive to join our dynamic team and embark on a rewarding career journey A customer relationship executive is responsible for building and maintaining positive relationships with a company's customers. This role involves providing excellent customer service, resolving customer complaints, and ensuring customer satisfaction.
- Responding to customer inquiries and concerns via phone, email, or chat in a timely and professional manner
- Resolving customer complaints and finding creative solutions to customer problems
- Building rapport and relationships with customers to foster loyalty and repeat business
- Gathering customer feedback and making recommendations for improving customer service
- Keeping up-to-date with the latest products and services offered by the company
- Keeping accurate records of customer interactions and transactions
- Collaborating with other teams within the company to ensure that customer needs are met
Employment Type: Full Time, Permanent
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