Vacancy For Administrative Assistant in Mumbai at Forbes Marshall

Forbes Marshall is a leader in process efficiency and energy conservation , with over seven decades of experience building steam engineering and control instrumentation solutions. Our unique complementary expertise enables us to engineer customized systems that improve manufacturing processes, conserve energy and are environmentally sustainable. We offer our customers a comprehensive range of services, products and solutions for utilities and process control. We are present in over 50 locations globally, with 5 manufacturing facilities. Our knowledge, innovative solutions, reliable products and global presence make us a trusted partner.

Role Description: Administrative and customer support function.

Key Responsibilities:

1. Engage with customers via multiple communication channels to address inquiries, resolve issues, and provide assistance throughout the purchasing process.
2. Manage sales processing activities efficiently and accurately, including order entry, invoicing, and inventory management.
3. Handle administrative tasks such as data entry, filing, and documentation to support the operations team.
4. Collaborate closely with cross-functional teams to ensure timely resolution of customer issues and streamline internal processes.
5. Assist in maintaining customer databases and records to facilitate effective communication and reporting.

Educational Qualification:

• Bachelor's degree in any field.

Work Experience:

• Minimum of 5-6 years of experience in a customer support or administrative role, preferably in a retail or e-commerce environment.

Key Skills:

• Excellent communication skills with the ability to effectively interact with customers and internal stakeholders.
• Proficiency in adapting to various software applications used in an office environment.
• Strong proficiency in MS Office suite (Word, Excel, Outlook).
• Attention to detail and accuracy in handling administrative tasks.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Strong problem-solving skills and a proactive approach to addressing customer needs.

Branch address : Forbes Marshall Pvt Ltd, 107 MG Road, Fort, Mumbai 400 023 Maharashtra