Admission Counsellor

Role & responsibilities

PROFILE: Admission Counselor

REPORTS TO:  Manager - Admission Sales

JOB PURPOSE: Follow up prospects and enroll them into admissions at Footprints Preschool and Daycare centres

KEY ACCOUNTABILITIES

• Take incoming calls using Footprints systems and answer all the concerns of parents. Create and effectively communicate value propositions for Footprints.
• Make telephone calls to the leads assigned by the system.
• Pre- qualify the leads by asking questions about their location, profiles, interests etc.
• Present information to the lead about the Footprints and Capture and Document information on the leads obtained through the tele calls in the system
• Schedule and make follow up calls to assess the level of interest of the prospect and remind them to visit centres for admissions
• Do the follow up calls for admissions once the prospect has visited center
• Timely responding all incoming calls and WhatsApp messages
• Completing follow-ups on daily basis as per business requirements and defined workflows

KEY PERFORMANCE METRICS

• Lead Conversion Rates: Visits arranged & Admissions done
• Meeting standard calling SLAs (Calling Hours, Dial Time) and Targets SLA 
• Audits reports without any non-compliance

EXPERIENCE: 2-3 Years

KNOWLEDGE/SKILLS/ABILITIES 

• Good computer skills.
• Good English Verbal communication skills 

LOCATION:

Footprints Childcare Pvt. Ltd.

JMD Megapolis

7/735

Badshahpur,

Sohna Rd Hwy, Sector 48,

Gurugram, Haryana 122018

Timing-9:00 -6:00 pm & 10:00 -7pm

Monday to Saturday- alternative Saturday off.

9 HRS SHIFT

Preferred candidate profile

language- English & hindi

Perks and benefits