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44 FoodMe Global Jobs
Customer Support Manager
FoodMe Global
posted 4d ago
Job Role Insights
Key skills for the job
Job Description
We are looking for a Customer Support Manager to deliver top-notch customer support and spread this concept throughout the company. The objective is to maintain the departments profitability and efficiency while raising customer happiness, loyalty, and retention rates and meeting their expectations.
Responsibilities
-Enhance the customer experience, engage customers, and support organic growth
-Take responsibility for consumer complaints and see them through to completion
-Establish a clear mission and implement techniques geared towards achieving it.
-Maintain thorough records and record your interactions with customers.
-Keep abreast of market developments and employ best practices as necessary.
-Utilise assets and manage resources to meet both qualitative and quantitative goals.
-Keep a clean workflow in accordance with priorities.
Requirements
-Experience in providing support for customer service Experience working as a Customer Service Manager, Retail Manager, or Assistant Manager
-Excellent understanding of management techniques
-Proficiency in English
-Knowledge of customer service tools, databases, and software at a working level
-Ability to lead and strategize Well-developed client-facing and communication abilities
-Advanced multitasking and troubleshooting abilities
-Any graduate degree or Digital Marketing Diploma
-Prior experience in Uber Eats, Skip the Dishes, Zomato, Swiggy will be preferred
-Available to work as per EST time 9:00am - 5:30pm
Benefits
- Friendly Environment
- Guaranteed Growth
Employment Type: Full Time, Permanent
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