Front Office Manager/Front Office Executive

Role & responsibilities

Trains, crosstrains, and retrains all front office staffs. Schedules the front office staff. Supervises workload during shifts. Evaluate the job performance of each front office staff. Maintains working relationships and communicates with all departments. Maintains master key control. Verifies that accurate room status information is maintained and properly communicated. Resolves guest problems quickly, efficiently, and courteously. Updates group information. Maintains, monitors, and prepares group requirements. Reviews and completes credit limit report. Works within the allocated budget for the front office. Enforces all cash handling, check-cashing, and credit policies. Conducts regularly scheduled meetings of front office staffs. Upholds the hotels commitment to hospitality. Prepare performance reports related to the front office. Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit reports and maintain close observation of daily house count. Monitor the selling status of the house daily. Ie flash report, allowance etc. Monitor high-balance guests and take appropriate action. Ensure implementation of all hotel policies and house rules. Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes. Prepare revenue and occupancy forecasting. Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees. Monitor all V.I.P.’s special guests and requests. Maintain the required pars level of all front office and stationery supplies. Review daily front office work and activity reports generated by Night Audit. Review Front office log book and Guest feedback forms on a daily basis. Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs. Perform other duties as requested by management.

Preferred candidate profile

Proven work experience as a Front desk manager or Reception manager. Hands on experience with office machines. Thorough knowledge of customer service, office management and basic bookkeeping procedures. Proficiency in English (oral and written). Solid knowledge of MS Office, particularly Excel and Word. Excellent communication and people skills. Good organizational and multitasking abilities. Problem-solving skills. The ability to remain positive and focused in a fast-paced environment. Good time management skills. Great computer skills and the ability to learn new skills quickly. A professional appearance.

Perks and benefits

As per the industry norms