Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by Flipkart Team. If you also belong to the team, you can get access from here

Flipkart Verified Tick

Compare button icon Compare button icon Compare
4.0

based on 10.4k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

zig zag pattern zig zag pattern
filter salaries All Filters

126 Flipkart Jobs

Lead Central

2-6 years

₹ 8 - 11L/yr

Bangalore / Bengaluru

1 vacancy

Lead Central

Flipkart

posted 3hr ago

Job Description

The CX lead will play a pivotal role in facilitating the efficient management of our supply chain operations. This role will primarily concentrate on monitoring and enhancing key performance indicators (KPIs) associated with undelivered and unpicked shipments, validation, and addressing unidentified fake percentages. The preferred candidate should demonstrate attention to detail, analytical skills, and a fervor for optimizing processes to guarantee the smooth functioning of our supply chain operations.

Key Responsibilities:

Oversee the Undelivered/Unpicked Validation (UD/UP) Process: Monitor and authenticate the causes behind undelivered/unpicked shipments, actively contributing to the resolution of unidentified fake issues. This proactive approach aims to mitigate the impact on conversion rates and prevent customer escalations.
Collaborate closely with the design, product, quality, analytics, and operations teams to conduct in-depth analyses and formulate action plans aimed at alleviating customer concerns.
Initiate pilot programs to diminish unidentified fake percentages; pinpoint trends and patterns, and implement strategic measures for a comprehensive and lasting solution

Program Management UD/UP KPI:
Validate and discern trends and patterns within fraudulent undelivered/unpicked shipments nationwide. Partner with cross-functional teams to proactively implement corrective measures, minimizing the occurrence of escalations and enhancing overall customer experience.

Data Analysis and Reporting:
Generate comprehensive reports and dashboards for the presentation of KPI performance and trends to leadership.
Offer actionable insights to the supply chain team and management to facilitate informed decision-making.
Convey key insights and progress during weekly review meetings, updating leadership on KPI performance and improvement initiatives.


Requirements:

To succeed in this role - you should have the following

Graduate with at least 2 years experience in E-commerce/supply chain. Experience in Last Mile

is an added advantage.

Must be comfortable with handling large sets of data through Excel. R Studio will be a plus.

Good stakeholder management and quick learner

Exposure & Comfort in fast pace with data driven detail orientation.

Mandatory Skills

Stakeholder Management, Excel Report Preparation, Data Analytics, Program Management

Desirable Skills:

SQL, R, Python



Employment Type: Full Time, Permanent

Read full job description

What people at Flipkart are saying

Lead Central

2-6 Yrs

₹ 8 - 11L/yr

Bangalore / Bengaluru

3d ago·via naukri.com

Assistant Manager - Business Development

1-5 Yrs

₹ 10 - 15L/yr

Bangalore / Bengaluru

3d ago·via naukri.com

Business Development Executive

1-2 Yrs

₹ 1.25 - 2L/yr

Khammam, Visakhapatnam, Kurnool

4d ago·via naukri.com

Warehouse Operations Manager

8-13 Yrs

Kolkata, Uluberia

4d ago·via naukri.com

Team leader & Hub Incharge

4-6 Yrs

₹ 3.5 - 6L/yr

Krishnagiri, Erode

4d ago·via naukri.com

Team leader

2-4 Yrs

₹ 3 - 5L/yr

Hosur, Rasipuram, Dharmapuri

4d ago·via naukri.com

SDE1

0-1 Yrs

₹ 5 - 14L/yr

Bangalore Rural, Bangalore / Bengaluru

5d ago·via naukri.com

Team Lead - Jammu

3-8 Yrs

₹ 2.5 - 4.5L/yr

Jammu

6d ago·via naukri.com

Software Development Engineer IV

8-12 Yrs

Bangalore / Bengaluru

6d ago·via naukri.com
write
Share an Interview
Sorry, this job is no longer available!