Manager, Service Delivery (Celsius Tech)

Delivering the service level required from the Manning department and to ensure that the vessels are always manned with desired quality of staff following basic guidelines laid down in the Company Policy and procedures

Roles and Responsibilities

Vessel Manning and Operations
To ensure that the relevant procedures and guidelines laid down in Company s manuals are complied with and make changes from time to time as may be necessary in consultation with Quality & Safety department


Act as a bridge between the Manning Offices and Technical groups

(Team Working)
To ensure that proposed crew including those on promotion meets the company s criteria for the rank being considered
To monitor crew s successful completion of briefing and training as required prior being assigned their next shipboard assignment
Coordinate and plan manpower resources for new takeovers


To ensure that vessel s crew costs and crew wages are kept within the limits specified in the operating costs budgets


To review on a daily basis messages from vessels with a focus on urgent matters such as medical, disciplinary etc


To liaise with manning offices to ensure the proper and timely processing of licenses of lined up candidates and to maintain a database of the licensing status including those applied for in Hong Kong

(Team Working)
To Liaise with Owners for proposals/approvals of selected candidates

(Convincing People)
In liaison with Accounts and Tech departments to monitor/process agency D/A invoices for payments

(Team Working)
To keep abreast of the licensing requirement of the different Flags, time and documents required for processing and their fee structure

(Developing Expertise)
To assist in controlling costs by monitoring crew wages, agency fare, airfare etc and to keep track of expenses incurred towards licensing and certifications and advise the vessel in order make necessary deductions from the staff


To obtain full style of agents from the vessel or the operators and to liaise with agents for crew changes and to commit the costs in order to ensure a smooth repatriation


To ensure that company s operations are treated with strict confidentiality and that company s interest is protected at all times


To deal with contingencies

Specific responsibilities for contingency situations are described in Section 3 of the Contingency Planning Manual

(Evaluating Problems)
To carry out any other tasks that may be assigned by the Group Head Service Delivery

Job Requirment
Masters degree or equivalent in Management degree / Nautical Science / Marine Engineering through a structured program and reputed institute, to have held a senior position within the shipping industry


A minimum of 6 months experience as CE

/ 02nd Eng

/ Master/Ch

Off on Sea going vessels


A minimum of 10 Yrs

overall experience last 08 years in shipping fraternity and 03 years with FLEET as Non-Sailing staff
At least 2 years of hands-on work experience as Master, Chief Engineer or Chief Officer and/or 6 years in a Marine related office environment in a crew personnel role
Very good knowledge of the vessels crew requirements and seafarers specifications
Knowledge of the local market dynamics both for demand-supply situation, and also for demographics of maritime labour-supplying countries
Strong knowledge of the seafarers rights and maritime labour law, including the MLC
Knowledge of the maritime legal framework e

g

employers obligations, recruitment prerequisites, insurance, etc