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Advisor, Business Systems Analysis
Fiserv
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- IA will perform implementations for Fiserv s clients via telephone, e-mail, and web-based contact channels.
- Deliver professional and timely client/internal communications regarding current implementation/support cases.
- IA will thoroughly track, organize, and document all product and support related activities.
- IA will develop and maintain a full understanding of Fiserv products and services and stay abreast of relevant industry trends and best practices.
- Handle mission critical projects during and after implementation.
- Analyze Network issues, understand the flows and dependencies and discuss it with the Network engineers.
- Accountable for driving production incidents to resolution, by analyzing and coordinating with the required parties and always acting as the owner and leader of the situation.
- Discuss technical issues with business analysts and developers.
- Recreate problems locally and identify underlying defects.
- Perform technical evaluation of the defects.
- Understand the impact of changes across the application.
- Perform other duties as assigned .
Preferred Skills, Experience, and Education:
- 6 - 10 years of relevant experience
- Financial industry experience
- Strong self-motivation with excellent time management skills, including ability to work on time sensitive projects to meet deliverables by expected due date .
- Analytical skills to assess client business needs , identify solutions, and manage requirements .
- Work on multiple projects in parallel .
- Excellent communication skills including written and verbal .
- Possess excellent organizational and interpersonal skills, with good follow-up skills and attention to detail
- Proficient in computer systems and personal computer use
- Knowledge of business methods and practices in the financial services industry is highly desirable .
- Ability to work independently and collaboratively .
- Creative problem-solving skills
- Strong analytical and troubleshooting abilities.
- Ability to exercise appropriate judgment/decision making skills to ensure client success.
- Initiate and or attend troubleshooting sessions during regular and after hours when needed on priority .
- Work with internal teams on process improvements .
- Manage priorities within and across projects based on a faced paced culture while continuing to focus on quality of deliverables .
- Incumbents may coach, cross-train, strain, assist, and in general help others as assigned.
Basic Qualifications:
- Bachelor s degree in information technology/science or related fields
- 6 - 10 years proven experience with client implementations / services, dealing with internal and external clients .
- Good troubleshooting skills communication skills
- Demonstrated planning skills.
Employment Type: Full Time, Permanent
Functional Areas: Analytics & Business Intelligence
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People are getting interviews at Fiserv through
People are getting interviews through
(based on 102 Fiserv interviews)
Job Portal
Campus Placement
Referral
Recruitment Consultant
Walkin
Company Website
26%
21%
17%
10%
5%
3%
18% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Fiserv are saying
Rating based on 7 Advisor
reviews
Anonymous · Software Development
in Pune
Likes
Nothing
Dislikes
No work-life balance, no employee growth plan, discouraging toxic workplace.
Read 7 reviewsAdvisor salary at Fiserv
reported by
175
employees
with 11-18
years exp.
₹15.5
L/yr - ₹42.2
L/yr
535%
more
than the average Advisor Salary in India
View more details
What Fiserv employees are saying about work life
based on 2.2k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Fiserv Benefits
View more benefits
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Fiserv Pune Office Location
Pune Office
Fiserv Software Pvt Ltd, Cerebrum IT Park, Marigold complex, Kalyani Nagar
Pune
Maharashtra 411014
Maharashtra 411014
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