SAP OTC / SD Functional Consultant

What does a successful OTC Lead do at Fiserv?

A successful SAP Order to Cash (OTC) Lead at Fiserv plays a critical role in managing and optimizing the order-to-cash process within the SAP environment. He / She oversees the end-to-end OTC process to ensure seamless operation from order entry to cash application. He / She efficiently Manages OTC-related projects effectively including scope definition, project delivery planning, work assignment, and timeline management. Ensure successful project execution and timely delivery of project Collaborate with Order-To-Cash / Quotation-To-Cash Business group of Financial System Team and help organization to solve complex business problems and build sophisticated business solutions in SAP Order to Cash by Configuring SAP Sales and Distribution Module.

What you will do:

• SAP Configuration and Customization: Configure and customize SAP SD OTC modules (Design, Customize Configure and Testing), FSCM - Financial Supply Chain Management) to meet business requirements. Ensure seamless integration of the SAP OTC module with other systems like BW, BPC, Other non-SAP billing, and financial systems.
• Project Leadership: Lead OTC-related projects, including new implementations, upgrades, and process reengineering initiatives. Develop project plans, allocate resources, manage timelines, and ensure projects are completed within scope, time, and budget.
• Cross-Functional Collaboration: Collaborate with various departments such as sales, finance, billers to understand their requirements and provide effective SAP OTC solutions. Facilitate communication between business stakeholders and technical teams to ensure alignment and successful project execution.

• System Monitoring and Issue Resolution: Continuously monitor system performance and address any issues promptly to minimize disruptions as per the SLA timeframe. Conduct root cause analysis for any system problems and implement preventive measures to avoid recurrence.

What you will need to have:

• 8+ years of SAP Sales & Distribution (SD) functional expertise in the Order to cash/ Quote to Cash process with Full life cycle implementation and support project experience with special focus on Billing and Account Receivable. Should have very good understanding or expertise in SAP FSCM Collection and Dispute Management and SAP FSCM Credit Management.
• Must have At least 3 years of SAP S4 HANA hands-on experience with one end to end implementation is mandatory. Sound knowledge of SAP FSCM and SAP Cash Application process. Experience in Biller-Direct and or Cloud for Receivables will be a plus.
• Understanding of the integration points between the SD with key scenarios of the FI/CO module and build/test the end-to-end process cycle for proper financial reporting.
• Perform detailed analysis of complex business process requirements and convert into functional specifications documents (FSD) and coordinate with technical team for solution delivery.
• Good to have Experience in writing and executing test scripts manually / with Automation team (TOSCA).
• Extensive experience with configuration of SAP S/4 Hana SD modules in the following areas:

a. Org structure and document types

b. Assignment of SD module

c. Pricing and condition types

d. Billing and AR and Credit management

e. Account Receivables and Cash Applications- Lockbox and ACH process

f. SAP FSCM- Collection and Dispute modules and Biller-Direct

g. FIORI Tiles

h. Basic ABAP knowledge and debugging skills.

What would be great to have:

• SAP Sales and Distribution Certification.
• Domain experience of Sales/Marketing area (Good to have but not mandatory)
• Banking and Financial Services experience.